E Commerce Executive (German Speaking!)

Whurk Recruitment
10 Jun 2017
10 Jul 2017
Contract Type
Full Time
Our client is a leading online retail business with a requirement for a dynamic and bright E Commerce Executive to join their fast paced organisation.

Reporting to the Lead E commerce Executive, the E commerce Executives are responsible on driving sales, maintaining, and managing existing accounts via online sales platforms. The role will essentially be taking ownership of sales platforms, responsibilities would include reviewing existing listings to ensure maximum success rate on sales is maintained whilst also assisting new revenue streams and identifying new market trends to boost sales.

Key Responsibilities include:

•Responsible to follow the performance management strategy to manage and uphold service and platform management standards.

•Support and manage all sales platforms for marketing, advertising and partnership programs whilst maintaining and strengthening existing ones

•Strive to maintain and improve upon platform rankings to continually achieve highest possible scores

•Evidence your own and area impact and performance improvements through business KPI’s

•Maintain a personal and technical knowledge of the latest ideas and techniques relevant to platform service standards

•Liaise and maintain close working relationships with Account Managers on each platform

•Ensure and provide the highest levels of accuracy and attention to detail in order to deliver excellence across your platform/s

•Achievement of agreed KPIs

•Conducting root cause analysis and provide ongoing recommendations/solutions to improve professionalism and service across your area.

•Responsible for achieving platforms sales goals

•Act as the go to contact for platforms regarding the delivery of campaigns
•Manage and prioritise platform / client contact
•Build close working and collaborative relationships with relevant platforms
•Regularly meet up with partners to stay abreast of new product launches and potential new ways of working
•Help develop and maintain key stakeholders through ways of working, explaining technical aspects and critiquing work in a constructive manner.

•Ensure that all sales activities meet/satisfy all business and/or legal requirements.

•Meet Sales and relationship targets through communicating effectively with customers, partners and suppliers regarding order status and market trends

•Produce data on all relevant subject areas to ensure they are fully informed to enable their effective decision making

•Develop and maintain a portfolio of hall of fame reviews and reviewers for your platform/s

•Utilise all available platform data and reports to ensure the account is performing to its maximum capability

•Engage in reducing and resolving suspended listings liaising with key partners and stakeholders to ensure speedy resolutions

•Plan and produce effective competitor research and analysis

•Responsible for producing new product analysis and subsequent reports for your platform/s

Ensuring full understanding of the company`s quality standards and expected standards of service in support of this role.

•Provide, collate and act on the necessary feedback to improve accuracy, productivity, quality and overall work standards

We invite applications from candidates who demonstrate the following experience.


•Minimum 2 years’ experience in an online sales or similar organisation,
•Passion for the internet and online retail

Suitable Qualifications:
• NVQ Level 4 in Sales Management
• Level 4 Diploma in Sales & Account Management (ISMM)
Or a relevant degree in business, management or marketing