Helpdesk Coordinator

Randstad CPE
Newcastle upon Tyne
£8.50 - £9.50/hour
10 Jun 2017
10 Jul 2017
Public Sector
Contract Type
Full Time
Currently seeking a helpdesk coordinator to start work in the Kenton area, Newcastle.

Temp to perm role.

Duties include: The post holder will assist in the running of the CAFM system and administrative service to the Management Teams throughout the Newcastle BSF, including support in maintaining contractual compliance and mitigation of service failures.

* To operate the CAFM System, receiving reactive and planned events, relaying information to those responsible for action and keeping the client updated where necessary
* Update the CAFM system with a full audit trail of the event from receipt to closure
* manage the pupil / tenant damage process to ensure accurate records are kept and that monies are recovered in line with the contract
* Manage the extension of time process, ensuring client representatives give approval, and this is accurately record
* To contribute to the efficient and effective working of the Facilities Management function
* The post holder will be required to maintain an awareness of RFM's policies, procedures and objectives related to the successful delivery of the administration and helpdesk service
* To provide clerical and administrative support to the Management Team, including, word processing, filing, reception, telephone and general office duties, where necessary.


Good level of education with suitable standard of literacy and numeracy qualifications
Evidence of some formal training of the principals of IT systems and software, coupled with a recognised administration certificate
Use of industry standard IT systems (e.g. Microsoft Office, Email, Internet, etc) to a high standard.
Experience in communication to contractors
Ability to use a range of IT products and enable others to do the same
An understanding of health and safety in the workplace
Ability to quickly and easily assimilate and understand a wide range of complex information, presented in a range of formats
Ability to demonstrate an understanding and commitment to our corporate values
To dealing with external organisations.
Ability to adapt and develop in the role as required to meet the needs of the service

The successful candidate will require a DBS/Disclosure Check.

Full time hours Monday to Friday. 37.5 hours per week.

Pay Rate: £8.50-£9.50 an hour

If interested please apply online with a copy of your CV or contact Megan Griffiths on (Apply online only).

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business