Retail Supervisor - Demonstrations Team

Recruiter
Employee Finder Ltd
Location
Haydock, St. Helens
Salary
£19500/annum
Posted
10 Jun 2017
Closes
10 Jul 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Our Client is presently seeking a Retail Manager / Supervisor, with good experience of the following:

The client seeks a manager with plenty of experience in people management, someone who has managed a team of staff and has worked in a fast, fun, but often hectic environment.

They successful applicant will have some performance management skills and be up to speed with the whole process and procedure surrounding Disciplinary and Grievance procedures.

Also the experience of working to budgets, costing and have worked towards, and been measured on KPIs, you would need to demonstrate this during interview.

Key Tasks & Responsibilities : Summary

1. Ensure the Demonstrators under your control meets the required standard

2. Ensure the smooth and effective running of the demonstration programme in your store

3. In line with company policies/HR procedures and employment laws, build and develop a reliable and skilled demonstration team

4. Responsible for disciplinary and grievance issues involving staff

5. Manage costs and overheads and all factors affecting the profitable performance of the demonstration activities

5. Responsible for all administration, at the same time complying with the Data Protection Policy

6. Assist in optimising the efficiency and effectiveness of field operations

7. Maintain a high standard of personal performance

Key Tasks & Responsibilities : Detail

1. Ensure the operation in the store under your control meets the required standard by
• ensuring that new or existing company procedures and policies (as outlined in the Supervisors Handbook and Procedures Manual) are adhered to
• ensuring that all Health & Safety rules (including Food Safety policy) are enforced and reports filed/records maintained as appropriate
• taking all action requested via H.O. Bulletin within timescales requested
• following up on Head Office feedback (e.g. audits, demo sales vs previous weeks’ sales etc) ensuring that all problems/issues highlighted are addressed and resolved
• reporting to line manager and/or HO management on any serious problems/issues which may arise
• liaising with management and attending meetings as required

2. Ensure the smooth and effective running of the demonstration programme in your store by
• working two full weekends each month
• ensuring trained Assistant Supervisor covers for you on the days you are not in the store and that he/she is fully briefed (verbally or in writing) on issues which need to be addressed
• booking demonstrators as per booking schedules and arranging rebooking where staff cancel in order to minimise the number of demo moves
• where demo numbers are high enough, booking runners/breakers as appropriate
• ensuring all demonstrations are set up properly and started on time
• monitoring all demonstrations and ensuring prompt resolution of any problems/issues encountered

3. In line with company policies/HR procedures and employment laws, build and develop a reliable and skilled demonstration team by
• being responsible for line management of Assistant Supervisors and demonstrators, mentoring, managing and developing them as required
• being responsible for the recruitment and interviewing of new demonstration staff and arranging all appropriate training via Line Manager and/or other H.O. management
• closely monitoring the performance of all new demonstrators during their 90 day trial period
• in liaison with Line Manager, recruiting and training new Assistant Supervisors as required
• monitoring/reviewing staff performance to identify people who are failing to meet standard required e.g. in selling and customer service skills, using demonstrators’ sales forms and mystery shopping results to review and encourage improved performance
• indentifying areas of training required for assistant supervisors and demonstration staff and, in liaison with Line Manager, ensuring this training is carried out
• following up on demonstrators who have failed to provide their availability to work

4. Responsible for disciplinary and grievance issues involving staff by
• notifying Line Manager and/or appropriate HO management of any disciplinary or grievance issues
• ensuring all action is taken as per the Company Disciplinary & Grievance procedure
• conducting disciplinary and grievance meetings as required, consulting with Line Manager/HR as appropriate regarding outcome

5. Manage costs and overheads and all factors affecting the profitable performance of the demonstration activities by
• Implementing effective stock control on equipment, disposables etc. and ordering replacement stock only as required
• ensuring all staff are trained on the proper use of equipment and that it is maintained/stored properly in order to minimise damage
• completing three monthly stock take for Head Office
• minimising money drains

6. Responsible for all administration, at the same time complying with the Data Protection Policy, including
• preparing demonstrator contracts and filing signed copies
• checking and signing of Demo Report Forms and faxing them to Head Office daily
• printing daily price signs
• purchase of demo stock
• faxing to HO registration details of new starters including evidence of eligibility
• maintaining personnel files ensuring they contain all required documentation
• submitting to Head Office monthly ‘Hygiene Certificate’ report

7. Assist in optimising the efficiency and effectiveness of field operations by
• recommending any improvements to procedures which you feel would benefit the company
• attending meetings and contributing to company strategy and policy making as required
• attending training as required
• ensuring all Head Office queries are dealt with promptly
• assisting in new store openings as required

8. Maintain a high standard of personal performance by
• complying with all company policies/procedures/guidelines
• working reasonable overtime as required in order to meet deadlines
• carrying out any additional tasks as from time to time may be identified by Line Manager
Start date: ASAP

This vacancy has been posted by Elite Employee Please note that Elite Employee is a Division of Employee Finder Limited - a recruitment agency, presenting this vacancy on behalf of our end client, whom we provide recruitment consultancy services to.

By submitting your C.V, we assume that you are happy for us to represent you and you wish to apply for the vacancy as described. Please contact the recruitment consultant concerned for more details