Customer Service Advisor

Recruiter
Hays Office Support
Location
Eastleigh
Salary
£7.67 - £8.60/hour
Posted
10 Jun 2017
Closes
10 Jul 2017
Sector
Public Sector
Contract Type
Interim
Hours
Full Time
Customer Service Advisor

Role: Customer Service Advisor
Contract: 3 month temporary contract
Location: Eastleigh
Hourly pay rate: £8.60 Premium, £7.67 Basic
Hours: Monday to Friday 37.5 hours

Your new company
Your new company is a major Housing Association providing affordable accommodation across the South. They provide excellent service to their residents and highly value staff across all aspects of their company.

Your new role
You will work in the head office in the company's contact centre. You will deal queries, issues and complaints from residents over the phone and resolve them effectively. This is a fast paced and varied role which will see you dealing with all aspects of the company.

What you'll need to succeed
You will ideally have a background in customer services and some knowledge of social housing. You will provide a front line service for any enquiries from customers, handling all types of contact including telephone, face to face and digital, and taking responsibility for resolving the enquiry by understanding the customers concerns and offering all suitable options to resolve the enquiry. You will ensure all enquiries have an 80% resolution on issues. You will have a genuine passion for helping people and be capable of working under pressure in a highly professional manner. What you'll get in return
You will receive a competitive rate of pay and excellent training in line with their permanent staff. This is a great role for anyone looking to begin a career in social housing. Applicants have gone on to work in all aspects of the company at all levels.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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