ITSM Cherwell Administrator

Recruiter
Uniting Ambition
Location
Manchester, Greater Manchester
Salary
£25000 - £30000/annum
Posted
10 Jun 2017
Closes
10 Jul 2017
Contract Type
Permanent
Hours
Full Time
ITSM Cherwell Administrator, Manchester, £25,000 - £30,000 DoE.A big brand specialist retailer with an impressive heritage, great people and huge plans for the future. The coming 2-3yrs will see a complete IT transformation programme, to support the business' growth plans. We are looking to hire a number of key people to drive this change and be part of building and embedding a brand new IT estate, fit to support this growing, dynamic business.

A critical role is that of ITSM Administrator, responsible for developing the ITSM toolset to align it to ITIL and IT processes across the business. A great opportunity to be able to shape and develop the Cherwell ITSM.

This company operates on over 200 UK sites with more than 3000 IT users.Key responsibilities: * Management and Maintenance of the ITSM (Cherwell)
* Key contact for all changes, new functionality and project direction
* ITSM development in line with ITIL
* ITSM – configuration, development, testing and issue resolution
* Technical and user documentation including the training out of new processes and functionalityExperience:
* ITSM management and development and Maintenance
* ITIL knowledge
* Awareness of Change Management
* Excellent communication

Sound like you? If so, Apply below or for a confidential conversation contact Remedy, Cherwell, ITSM, TouchPoint, Heat, ServiceNow, Jira, FreshService, ZenDesk