Helpdesk Operator

Brook Street UK
£21000 - £22500/annum
10 Jun 2017
10 Jul 2017
Contract Type
Full Time
Due to continued growth and expansion for 2017, this is a perfect opportunity for someone to continue a high focused customer service role with one of the largest independently owned Mechanical, Electrical and Fabric property maintenance business in the UK. From a reputation of delivering engineering excellence and a strong partnership culture, they provide a range of maintenance solutions individually tailored to suit our client's needs, providing both Planned Preventative and Reactive Maintenance to over 1,600 clients in 40,000 locations.

Working within a team of 8, you will be a focal point with a busy office taking responsibility for planning and scheduling engineers' dairies and providing timely updates on both internal and clients' systems. This role would suit someone who can work well within a team whilst can operate effectively to ensure that all clients' service level agreements are constantly met.

You will also categorise and resource the correct engineers based on skills set and proximity to work location, so this role would suit someone who can demonstrate a good geographical knowledge of London and the South East, we would welcome candidates with previous experience within a Helpdesk/call centre environment / scheduling experience.

This is a fast paced role within a busy team where you will be working to tight deadlines and targets provided by management in accordance with contract requirements, whilst you will also need an excellent level of IT literacy - Word, Excel and Outlook-with ability to quickly learn in-house systems excellent typing skills.

Hours of work will be on a rota basis where you will work form 7am until 4pm for the first week, and then from 8am until 5pm for the following 2 weeks. This shift pattern then continues like this