Passenger Service Agent

Aviation Recruitment Network - Heathrow
£8.33 - £9.39/hour
10 Jun 2017
10 Jul 2017
Contract Type
Part Time
This is a part time position is based from London Heathrow Airport.

From £8.33 p/h - £9.39 p/h
20 - 30 hrs per week plus overtime
Full Training
Company Uniform
Free Parking
A great working environment
Immediate start

We have an immediate opportunity for an experienced Passenger Service Agents with knowledge of Altea reservations system to work for an internationally renowned ground handling company based at London Heathrow Airport.

The main duties of a Passenger Service Agent will include:

Meeting and greeting passengers
Check-in passengers using Altea reservations system
Processing ID documentation
Accurately checking in luggage and tagging bags
Issuing boarding passes
Assisting customers with queries regarding VAT reclaims
Arranging special assistance for passengers upon request
Guiding customers from check-in, through security, and onwards to the Departure gates
Arranging for passengers to board the Aircraft in a prompt and efficient manner to ensure the flight departs on time
Providing a professional and refined high standard of customer service at all times

The essential requirements to be successful as a Passenger Service Agent include:

Passenger Service Agent or Check In Agent experience (essential)
Knowledge of Altea reservation system
Excellent customer service skills

Applicants need to be prepared to work a mixture of early and late shifts between the hours of 04:30 - 23:30 Monday - Sunday, as well as bank holidays.

To be considered for this position, applicants must have previous experience within a similar role such as Passenger Service Agent, or Check In Agent or PSA for wither and airline ort Ground Handling Company.

Successful applicants must be able to provide a 5 year checkable history for referencing purposes and will also be subject to security checks and airside clearance.

In return you will receive:
Full Training
Company Uniform
Free Parking
A great working environment
Private Health Scheme and Pension after qualifying period
Company pension

Aviation Recruitment Network Ltd is acting as an Employment Agency