Service Bookings Assistant

F1 Auto Personnel
Hammersmith, Greater London
£25000 - £27000/annum Up to £27K pa basic + OTE to £32
10 Jun 2017
10 Jul 2017
Contract Type
Full Time
Service Bookings Assistant for a West London car dealership.

Please note: To be considered for the role of Service Bookings Assistant you must have recent motor trade Service Bookings or Service Advisor experience.

As Service Bookings Assistant you will be reporting to the Aftersales Manager and responsibilities include:
• Providing customers with a consultative booking service for the maintenance and/or repair of their vehicle, whilst ensuring the workshop is loaded in such a manner that ensures efficient utilization of available capacity
• Administrating a level of workshop control that will enable the company to achieve its objective of consistently meeting its customer expectations, ensuring that commercial and operational requirements are considered at all times

Responsibilities as Service Bookings Assistant
• Answering all inbound customer calls and responding to customer e-mails
• Ascertaining customer requirements by listening to the customer description of symptoms, clarifying the problem and advising accordingly.
• Determining services needed by reviewing service history and referencing manufacturer service intervals.
• Advising customers of potential work required, providing a quotation and documenting on the service booking.
• Prepare service and repair estimates, advise on routine maintenance / repair services required.
• Identify and sell value added services and accessories as required.
• Determining the customers alternative transport requirements and arranging them as required.
• Pre-allocating work booked to Service Executive.
• Planning and advising customer of vehicle drop off times.
• Ensuring customer details are confirmed with the customer and updated accurately on the system

For the role of Service Bookings Assistant there is a salary on offer of circa up to 27,000 dependent on experience, with an OTE 32,000 pa with benefits including:
• 25 days holiday per year plus bank holidays
• Private Medical
• Option of a vehicle at preferential rates
• Pension Scheme
• Life Assurance