Consilium Recruit
Birmingham, Coventry, Redditch, Worcester, Bromsgr
10 Jun 2017
10 Jul 2017
Contract Type
Full Time
A world renowned UK automotive vehicle manufacturer require a Warranty Control Coordinator to provide direct dealer interface for processing warranty claims.

Commutable from: Birmingham, Coventry, Redditch, Worcester, Bromsgrove, Alvechurch, Solihull

Salary: up to £ 25,000 p.a.

Suitable for: Warranty advisor, Warranty Support Advisor, Warranty Coordinator, Warranty Control Coordinator.

The Role

To provide a direct dealer interface for processing of warranty claims in their motor warranty system, ensuring that the level of service offered to the authorised repairer network and customers in the UK supports customer retention and satisfaction objectives.
Managing all warranty matters from repairer network. Examining and technically assessing warranty claims that fall outside of accepted policies/practices.
Referring claims that are deemed unacceptable to the dealer. Negotiating / agreeing payment.
Inputting data into the warranty system.
Supporting the Aftersales Field Technical Engineer & Warranty Auditor on warranty performance audits.

The Candidate

You will possess the ability to cope with the high pressures associated with an automotive service centre. You must be a customer focused individual with an excellent telephone manner in order to represent the company to the highest possible standard.
You will have proficient IT skills, especially Microsoft excel and have used warranty management systems previously.
You will have a technical / mechanical background (ex-dealership mechanic / Technician) master qualified. You will have a keen eye for detail, identifying problems and recording.
The Company is globally recognized and this is a great chance to join a well-established organization with large plans for expansion.

To apply or for further information please contact Kelly Snelling - (Email Removed)

If this role is not for you but may suit someone you know, we offer a worthwhile referral incentive (a £300 gift card of your choice or Charitable Donation) as a thank you. Please contact us or visit our website for details.

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Established in 2001, Consilium Recruit is an award winning technical through to executive recruitment consultancy that partners world class Automotive, Aerospace, Energy, and Manufacturing & Engineering organisations worldwide