YOS Operations Manager

Social Personnel
Woolwich, Greater London
£23 - £25/hour
10 Jun 2017
10 Jul 2017
Public Sector
Contract Type
Full Time
YOS Operations Manager - Barking and Dagenham Council

Purpose of the Job:

To act as a lead member of a professional multi-agency team providing criminal justice services to children subject to statutory supervision and their families. The over-arching purposes of the service being;

• To prevent youth offending
• To protect the public and
• To safeguard individuals

All YOS managers are expected to drive service improvements in relation to both the operational efficiency and the strategic development of the Youth Offending Service.

All YOS Managers work with neighbouring boroughs, connected by a tri-borough court that also incorporates Havering and Redbridge, to identify good practice and identify opportunities to share resources

All YOS Managers are expected to be lead officers in Serious Youth Violence / Gangs issues, as well as MARAC and MAPPA cases for those under 18 years old.

Operations Managers will lead on the delivery and design of technical systems such as Out of Court Disposals and other youth crime prevention services. They will lead on developing strong protocols and relationships with other services such as Anti-Social Behaviour and be lead officer for Safeguarding in the team.

They will also be responsible for the day to day management of seconded services such as substance misuse, police, mental health and education. This role will provide a sharp focus on quality assurance of practice across the entire team, in line with Youth Justice Board and Ministry of Justice guidelines and legislation.

The Operations Manager will also lead on design, delivery and quality assurance of systems with the tri-borough court, information sharing and connections with other projects such as Troubled Families.

To discharge the responsibilities of the local Youth Justice Partnership under both the Crime and Disorder Act 1998 and the Criminal Justice and Immigration Act 2008 in relation to youth justice disposals.

To deliver the authority’s responsibilities under the Children Act 1989 & 2004 and other relevant legislation with respect to children in need, particularly those in need of protection and those in the care of the authority.
To promote the values of the Local Authority through the provision of appropriate coaching, training and development for all colleagues.

To provide supervision, consultancy, oversight and technical direction for operational staff members, assuring the quality of all services delivered by colleagues.

All post holders are expected to maintain professional standards of practice and to implement and comply with the Departmental vision, values, strategic objectives, procedures and managerial guidance.

Operational Managers are expected to operate with a high level of professional autonomy, sometimes deputising for the Group Manager and often taking important decisions relating to the provision of services. They will undertake staff supervision and have significant line management responsibilities. Responsibilities centre upon service planning and design, recruitment, appraisal, workforce development, performance management and quality assurance, staff welfare, discipline, business process engineering, project management, budget planning and control and resource allocation.
2. Main Activities
To act as a full member of the Management Team of the YOS, discharging a team co-leadership role and representing the service at inter-departmental and inter-agency meetings. This may include some deputising for the GM at panel meetings such as Offender Management Board and Borough Criminal Justice Board.

With appropriate supervision, to line-manage various support services across two separate boroughs, ensuring that all statutory interventions are delivered in accordance with case management plans, performance indicators and the National Standards for Youth Justice.

To work closely with members of other disciplines and organisations, including police, probation staff, residential workers, foster carers, youth workers, family and parenting services, education colleagues, health, housing, the voluntary sector and independent organisations.

To help supervise YOS Programme Development and to help evaluate and improve individual and group programmes in line with both the needs of young offenders and the exigencies of the Service.

To co-operate with the Juvenile Secure Estate in order to assure the quality of through-care and resettlement plans.

To have budgetary responsibility for their area of the YOS

To help design and oversee systems which monitor all aspects of the cycle of assessment, planning, delivery of interventions and review for each statutory case, in line with National Standards. This involves the quality control and counter-signing of assessment tools such as Assetplus and the approval of regular plans for case management, risk management and safety and wellbeing.

To lead on all inspections regarding the YOS, especially those carried out by Her Majesty’s Inspectorate of Probation and Care Quality Commission

To work closely with members of other disciplines and organisations, including police, probation staff, residential workers, foster carers, youth workers, family and parenting services, education colleagues, health, housing, the voluntary sector and independent organisations.

To work within the statutory framework with reference to all relevant Criminal Justice and Children’s legislation. This activity requires an excellent working knowledge of The Crime and Disorder Act 1998, Criminal Justice and Immigration Act 2008, Legal Aid, Sentencing and Punishment of offenders Act 2012 and the National Standards for Youth Justice Services.

To safeguard both children and adults in line with relevant statutory frameworks, the London Child Protection Procedures and the policies and guidance issued by local safeguarding boards.

To work to the corporate policies and procedures of the London Borough of Barking and Dagenham.

To take a lead role in the planning and development of the services provided by the YOS and to promote the improvement of standards, the efficient and effective provision of services and robust quality assurance. Operations Managers hold a key role in contributing to the Youth Justice Planning Framework for the local Youth Justice Partnership.

To organise the allocation of statutory assessments, reports, interventions and orders in line with the scaled approach to Youth Justice and National Standards.

To ensure the effective production and delivery of all rotas for duty systems within the case management teams.

To discharge line-management responsibilities in relation to the LBBD appraisal cycle. This includes setting SMART objectives with staff members and conducting bi-annual reviews of performance against both these objectives and the competencies which relate to each post.

To promote equality of opportunity in line with the local authority’s policies.

To oversee the production of a range of reports including Pre-Sentence Reports and reports to case conferences, reviews and planning meetings.

To attend court and represent the local authority as required.

To oversee the supervision of offenders on statutory interventions of all types and at all three tiers of intervention within the Scaled Approach to Youth Justice. This could sometimes include the direct assessment, case planning and management of young offenders in all settings.

To be involved in the design, development and provision of a range of programmes and initiatives for young offenders and for service improvement. This will involve significant project management responsibilities.

To contribute to the design and delivery of initiatives aimed at diverting young people from crime and entry into the Youth Justice System.

To keep appropriate and timely records on the YOS case management system, using all ICT as required. This includes line-management recording and approval responsibilities within the Oracle system.

To use ICT and other audit processes to collate timely and accurate statistics relating to the post-holder’s service area. Operations Managers must also analyse both individual and group performance against key indicators and National Standards so as to inform;

a) the supervision and performance management of colleagues and
b) improvements to service and process design.

To participate in all necessary duty systems including those for the provision of management cover. This may, on occasion, require some out of hours work.

To undertake mandatory and appropriate training and to keep abreast of changes to departmental procedure, legislation and developments in professional practice.

To organise and facilitate briefings, induction and training sessions for team members in line with the YOS workforce development plan. Operations Managers have a particular

To work all contracted hours over 7 days as required, including group work, 1-2-1 work and court work. This includes availability for some call-out responsibilities and duties outside of core hours