Corporate Operations Assistant

Capita Resourcing
£8 - £8.50/hour
10 Jun 2017
10 Jul 2017
Public Sector
Contract Type
Full Time
Corporate Operations Assistant
Accounts Payable - Purchase to Pay

Temporary ongoing to last approximately 6 months
Full time, 35 hours per week
£8.00 - £8.50 per hour

The Role
You will report to a Senior Corporate Operations Manager and will work closely with colleagues to ensure the delivery of a high performing, customer facing service which proactively embraces change. You will provide high quality advice, information and support to our internal and external customers. You will achieve exceptional customer satisfaction levels and make a real and demonstrable difference to the delivery of the service.

Job Purpose
You will work as part of a team performing defined business processes within strict deadlines to provide a quality service. You will input data to maintain core systems and to ensure accurate and timely processing. You will deliver a high-quality service for customers, communicating in a professional manner whilst maintaining customer focus.

Specifically, the purpose of the role is to:
* Support your line manager and team colleagues in providing a high quality, consistent, accurate and timely service to our customers.
* Perform a processing and analytical role within one or more of the Corporate Operations disciplines.
* Provide advice and information that meets all the current statutory, contractual and legislative obligations of the Council.
* Fully understand the SLA's relevant to your team(s) and support their development on an ongoing basis to ensure they reflect customer needs and a service they value.
* Assist in the capturing and monitoring of key performance indicators against Service Level agreements, proactively engaging with the customer to exceed expectations.
* Assist in ensuring the integrity and security of personal, contractual and financial information, in line with legislation and Council policies.
* Proactively recommend, support and embrace changes in the Service and assist in implementing innovative approaches to business process.
Key Accountabilities
* To work as part of an operational team, performing business processes for a defined service area ensuring quality, consistency, accuracy, timeliness and high performance.
* To respond to general customers written, oral or email enquiries in a timely and professional manner, in accordance with service standards.
* To provide all customers with a courteous and efficient service that promotes the values of Corporate Operations.
* Proactively promote the Corporate Operations vision and culture.
* Ensure that you undertake your day to day duties in line with the SLA's relevant to your role and that you continually look to meet or exceed customer expectations.
* Provide support to the implementation of changes and improvements to the service.
* To work flexibly across Corporate Operations and undertake such other tasks as may be reasonably required of you appropriate with your grade to support the business.
* To work to agreed targets, reporting proactively to your line manager where deadlines are at risk and to agree priorities.
* To participate in the performance management review process (My Performance), to take personal responsibility for the identification of learning and development opportunities and reflect on training needs for discussion with the line Manager.

Knowledge, Skills and Experience

* Accounts payable experience
* Experience within an office environment in a finance role is essential
* Experience dealing with queries including, Telephone, Fax, e-mail etc.
* Experience of working in a customer-orientated environment
* Good working knowledge of IT packages e.g. MS excel and word
* Ability to perform against set targets
* Ability to work within a team
* Highly motivated approach to work
* Ability to build effective working relationships with colleagues
* Continually seeking to improve

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

We seek the best talent from the widest pool of people as diversity is key to our success.

Working for Essex welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Working for Essex is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us