Service Advisor

Recruiter
Inchcape Retail
Location
Chester, Cheshire West and Chester
Salary
£25000 - £28000/annum
Posted
10 Jun 2017
Closes
10 Jul 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Inchcape UK have been awarded No.1 in 'The Sunday Times Best Big Company To Work For' 2016

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Service Advisor - VW, Chester
The Role

As a Service Advisor you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. As a Service Advisor you are the principle point of contact for all customer communication while the vehicle is in our Retail Centre. You will have excellent communication and organisational skills in order to deal with customers face to face or over the phone. Always delivering an incredible experience to all, whether internal or external customers. As a Service Advisor you are quick to identify the needs of the customers and opportunities to upsell. You are able to work to tight timescales and thrive on the pressure of a busy service department. Alongside your customer first attitude, you will maximising sales, maintain customer retention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do.

Role Requirements

To be a success in this role, you will have:

Effective communication skills
Commitment to delivering customer excellence
A good standard of verbal and numerical reasoning
Computer literacy
A keen eye for detail
Previous experience in a target driven role

Your Responsibilities:

To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times
Book service and repair work always ensuring workshop and parts availability
To keep customers fully informed of progress and advise of extra work needed
To organise loan car bookings
To invoice on time and accurately used warranty transactions are submitted and invoiced daily
To obtain and process payments according to Inchcape policy
To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end)
To maintain accurate customer records on Kerridge & Dialog
Help deliver balance scorecard results for department to meet Manufacturers expectations
To make telephone follow-up / Up sell / Progress calls
To convert as many inbound / outbound calls into bookings as possible
Benefits

Service Advisors will receive a guaranteed base salary, plus additional bonuses based on selling targets, we also offer great benefits including:
22 days holiday, rising to 25 after 5 years
Company pension scheme
Life assurance
Childcare voucher scheme
Discount gym membership
Vehicle purchase discount, Employee Advantage - retail discounts with over 3000 retailers
Cycle to work scheme