Service Advisor

F1 Auto Personnel
Hammersmith, Greater London
£25000 - £27000/annum up to £27K pa plus OTE to £32K
10 Jun 2017
10 Jul 2017
Contract Type
Full Time
Please note: To be considered for the role of Service Advisor/Bookings Assistant you must have recent motor trade Service Bookings or Service Advisor experience.

You will be report to the Aftersales Manager and responsibilities include:
• Providing customers with a consultative booking service for the maintenance and/or repair of their vehicle, whilst ensuring the workshop is loaded in such a manner that ensures efficient utilization of available capacity
• Administrating a level of workshop control that will enable the company to achieve its objective of consistently meeting its customer expectations, ensuring that commercial and operational requirements are considered at all times
• Answering all inbound customer calls and responding to customer e-mails
• Ascertaining customer requirements by listening to the customer description of symptoms, clarifying the problem and advising accordingly.
• Determining services needed by reviewing service history and referencing manufacturer service intervals.
• Advising customers of potential work required, providing a quotation and documenting on the service booking.
• Prepare service and repair estimates, advise on routine maintenance / repair services required.
• Identify and sell value added services and accessories as required.
• Determining the customers alternative transport requirements and arranging them as required.
• Pre-allocating work booked to Service Executive.
• Planning and advising customer of vehicle drop off times.
• Ensuring customer details are confirmed with the customer and updated accurately on the system

There is a salary on offer of circa up to 27,000 dependent on experience, with an OTE 32,000 pa with benefits including:
• 25 days holiday per year plus bank holidays
• Private Medical
• Option of a vehicle at preferential rates
• Pension Scheme
• Life Assurance
• Staff preferential rates