Contact Officer

Randstad Sales
£19521 - £24030/annum
10 Jun 2017
10 Jul 2017
Public Sector
Contract Type
Full Time
Are you interested in giving back to your community in an un-paralleled fashion? Would you like to be working in an exciting role where no two days are the same? Has your past experience and employment given you the capability to handle difficult decisions? If so a role working for West Midlands Police could be for you.

As a contact officer you will to be prepared to manage calls for service 24/7. You need to take control during difficult situations and be capable to make critical decisions whilst remaining empathetic and supportive.

To be effective in this role a calm manner, decision making abilities and understanding of how to react in distressing situations will be vital.

Key Responsibilities

* To deal with all calls for service, via all channels to West Midlands Police by the public and other agencies, whilst engaging with other emergency services and external associates.
* Make concise timely decisions, ensuring all calls for services are assessed and dealt with according to policy, ensuring a safe, effective allocation.
* Practice all technology and IT systems relevant to the role.
* To deal with calls for service at the first point of contact where appropriate and possible. Utilising the Grading Framework to identify the most appropriate service option where resolution is not possible at first point of contact
* Ensure appropriate managers are informed and updated on any issues likely to impact service delivery and performance.
* Provide appropriate support, advice and/or guidance to victims and witnesses and well as collecting intelligence for reducing crime.
* Sustain up to date understanding of all operating systems, protocols, policies and procedures.

Skills Required

* Clear and concise communicator
* Un-paralleled ability to make important decisions.
* Customer care
* Be available on call 24/7 365 days a year
* Brilliant computer & keyboard skills


* 24 days holiday a year + bank holidays
* Various health benefits
* Recognition schemes
* Long service awards
* Pension

This role requires a motivated individual, who is driven in their career, who desires to put 100% into their job. This is a fantastic opportunity with one of the most highly recognised and accredited organisations within the West Midlands. So if you believe you have what it takes, apply now.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Why not listen to some of the inspiring stories from our candidates and their one piece of career advice. It's just a few of the thousands of people who have found success in their working lives with Randstad. Visit (url removed)/how-i-became to find out what you could become