Hotel Receptionist

Recruiter
Office Angels
Location
City of London
Salary
£18600/annum
Posted
10 Jun 2017
Closes
10 Jul 2017
Contract Type
Permanent
Hours
Full Time
JOB ROLE: Hotel Receptionist

JOB TYPE: Permanent

SALARY: £18,600

COMPANY TYPE: Serviced Apartment Hotel

HOURS: 8 hour shifts Monday-Sunday as required (4 on 4 off pattern or 5 days on 2 days off )

LOCATION:Holborn

Our client is a modern, friendly and upscale apartment hotel located in the heart of Central London. They are now looking for a Front Desk Receptionist to join their bubbly and upbeat team!

The main task of the Hotel Receptionist is to perform reception tasks and coordinate the operations for the site to ensure uninterrupted service to guests and to maintain high standards at all times. You will be responsible for ensuring that the housekeeping standards are adhered to and for the health and safety compliance for the site.

Outline of the role:-

* Taking reservations and coordinating with the Revenue Manager and sister sites to maximise yield
* Daily checks with the online providers for same day reservations
* Inputting and managing Opera PMS to maximise occupancy
* Preparing paperwork for arrivals and departures
* Pre-arrival suite checks in order to maintain high standards at all times
* Check-in/out guests offering genuine bespoke hospitality at all times
* Responding to guests needs in a polite, accommodating and flexible manner
* Coordinating with maintenance and housekeeping in relation to arrival, departures, special requests and any issues that need attention
* Pre-arrival suite checks in order to maintain high standards at all times
* Processing payments in a timely manner and following up on any outstanding payments for long stay guests
* Responsible for the on-site petty cash including monthly reporting for accounts
* End of day PMS functions including cash and credit card balancing and batch reports
* Billing guests for extras (telephone, laundry etc.)
* Suite and building spot checks to assess standards and report any areas of concern
* Maintaining information packs
* Document lost and found and storage procedures
* Maintaining office stock levels and ordering from nominated suppliers
* Complying with health and safety procedures
* Distribute mail, messages and packages

Requirements:

* It will be beneficial for the candidate to have the below skills and experience:
* Reception and/or reservations experience in a hotel
* Knowledge of Opera PMS
* Basic knowledge of revenue management systems and inventory management
* Customer focussed approach to provide guests and team a high level accommodation facility and great experience
* Good interpersonal and communication skills to deal with superiors, colleagues and guests
* The role may require the guest services team member to perform supervision, delegation and checks and thus requires management skills
* The team member will have to perform and coordinate a number of jobs at a time thus effective planning and time management skills are required
* Be able to work unsupervised and with good self-initiative

NB: If this company and position appeals to you then please apply your CV on-line. Advertised by Office Angels, Holborn branch. Please note that due to a high volume of response Office Angels receive; only successful candidates will be contacted for the purposes of the Regulations, please note that Office Angels in the provision of these services will be operating as a recruitment agency. Office Angels are an equal opportunities employer

Office Angels is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer