Quality Coordinator

Zenith People
Walker, Newcastle upon Tyne
£25000 - £28000/annum
10 Jun 2017
10 Jul 2017
Contract Type
Full Time
Duties Include:

• Responsible for monitoring and improving upon the quality of procedures, processes and systems to maintain client and project success.
• Schedule, produce and maintain internal audits to continue success in ISO 9001:2015 certification
• Support the company’s marketing strategy with implementation, monitoring and running of web publications and image library.
• Promote department and organisation reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Have detailed understanding and can skilfully use the techniques of system design, reengineering, project management, quality improvement, outcomes measurement, and statistical analysis.
• Responsible for conformance to regulatory requirements, contractual obligations, and corporate policy
• Make recommendations to the Operations Manager and senior management on training and other personnel activities in order to maintain an efficient, cost-effective program.
• Provide project management support including data analysis and measurement of outcomes, document and report the results and accomplishments of quality improvement initiatives.
• Directs and coordinates investigation of complaints concerning defective services, while recommends response to complaints.
• Directs retention of data and preparation of documents for use by self or other company personnel.
• Has input and impact on budgeting, controlling costs, planning, scheduling, and procedural change in order to achieve and maintain an efficient, cost-effective program.
• Oversees and monitors the development and implementation of the quality improvement program.
• Performs under minimal supervision with accountability for specific goals/objectives. Works with the Director, Operations Manager, and others to develop performance improvement targets for quality, service, and efficiency of the organization.
• Provides leadership for implementing changes targeted at systems improvement.
• Measures and evaluates attainment of results.
• Assures that improvement activities are documented and reported within the organization and externally as appropriate via established document control.

Ideal Candidate:

• QMS ISO 9001:2015 Internal Auditor accreditation
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Excellent influencing and communication skills.
• Solid organizational skills including attention to detail and multitasking skills
• Required to work outside core working hours to deliver project targets/timescales
• Organization and planning, managing multiple demands, and achieving results.
• Team development and facilitation techniques applied to quality improvement or project teams to achieve their highest potential.
• Superb written and oral communication skills with particular emphasis on presentation skills

Knowledge Skills & Experience:

Previous experience of hosting external certification audits to 9001:2015
Organised, accurate with excellent attention to detail.
Previous experience within industry would be advantageous.
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