24 hour Hospitality Concierge

St Monica Trust
Keynsham, Bath and North East Somerset
£9.68/hour basic, £13.58ph wends, £12.08 night
10 Jun 2017
10 Jul 2017
Contract Type
Full Time
Would you like to be part of our new development The Chocolate Quarter?

As 24 Hour Hospitality Concierge you'll be the first point of contact for residents, customers and visitors to The Chocolate Quarter. Coming up with personalised solutions to people's needs, directing and greeting will all be part of your daily routine. You'll undertake reception duties, answering calls, distributing mail and arranging transport as well as providing general administrative support. Maintaining a high standard of hygiene and cleanliness in public areas will also be part of your remit.

With a focus on delivering first class customer service, additional tasks will include responding to complaints and finding solutions, maintaining a safe and secure environment and helping set up events, functions and activities within the retirement community. When making recommendations and providing information to residents and visitors you'll use your knowledge of local providers and amenities, promoting the Trust's services where appropriate. You'll have an approachable style and build positive working relationships with ease.

What we're looking for

Ideally from a hospitality or customer service background you will have a passion and enthusiasm for exceeding customer expectation and a genuine want to help. Demonstrating warmth and empathy you will have flexibility and a 'can do' approach which will be essential to ensure the opening and operation of The Chocolate Quarter is successful.

The concierge rota will work on a series of early, late & night shifts to ensure a 24hr service is provided.

If this sounds like the role for you, we would love to hear from you! For full details and to apply for this role, please see our website and search for job reference REQ1087.

St Monica Trust is committed to an inclusive working environment. Appointment is subject to Enhanced DBS Disclosure.

At the Chocolate Quarter we work as one team to provide a holistic approach to retirement living. Within a hospitality and customer service led environment we offer residents comfort, security and a consistent service built on trust