1st Line B2B Technical Helpdesk Customer Support Advisor

Recruiter
Technical Prospects Ltd
Location
Leeds
Salary
£17000/annum Basic Salary £17,000 plus Benefits
Posted
10 Jun 2017
Closes
10 Jul 2017
Contract Type
Permanent
Hours
Full Time
Our client is an established information provider, head office based in Leeds, West Yorkshire. Currently recruiting a full-time, permanent 1st Line B2B Technical Helpdesk Customer Support Advisor to join their established support department.

1st Line B2B Technical Helpdesk Customer Support Advisor Purpose
• Manage task and activities to ensure that customer calls, letters and e-mails are answered in a timely and professional manner
• Treat customers fairly ensuring consistency in the service they receive
• Maintain a high level of product and technical knowledge in order to deal with a variety of customer queries and issues
• Accurately update appropriate systems
• Proactively communicate potential system issues to the team and B2B Helpdesk Manager in order to quickly identify product failures
• Where relevant, ensure that potential sales leads are passed to the correct team and followed up on
• Make outbound calls or send e-mails as required, for example to gather more information or to update customers on progress
• Support the smooth implementation of new products
• Foster and develop strong internal relationships particularly with sales, support and the IT teams

1st Line B2B Technical Helpdesk Customer Support Advisor Qualifications & Experience
• A track record of delivering high quality customer service and support in a B2B customer focused environment
• Experience of working in a technical support capacity
• Used to working with processes and seeing things through to completion

1st Line B2B Technical Helpdesk Customer Support Advisor Required Attributes & Characteristics
• Ambitious and self-motivated with a track record of delivering customer focused results in a commercial environment
• Good attention to detail and accurate in recording information
• Good questioning skills and naturally inquisitive
• Able to build rapport and communicate with a variety of people
• Willing to learn and consistently improve
• A desire to go the extra mile for customers and colleagues
• Takes personal responsibility for resolving issues

1st Line B2B Technical Helpdesk Customer Support Advisor Basic Salary £17,000 per annum plus excellent benefits package available. This position will be on a shift/rota system, with the typical requirement to work one weekend a month.

All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this timeframe please assume your application has been unsuccessful for the position of 1st Line Technical Helpdesk Customer Support Advisor