Customer Service / Technical Support Advisor

Recruiter
Halfords Autocentres
Location
Stockport
Salary
£19000/annum plus benefits
Posted
10 Jun 2017
Closes
10 Jul 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
About The Role

We are looking for an enthusiastic individual driven to deliver excellent customer service!

As an implant within Lex Autolease on behalf of the Halfords Autocentres team, you will work both with Operational Support Teams and Technical Support teams on MOD. We are looking for a third member of the team to complement and grow with our existing team to complete the responsibilities outlined below.

- Operating within a busy and dynamic call centre environment
- Manage the offers and declines from all suppliers in a timely and highly professional manner.
- Improve telephone / 1 Link performance and provide a proactive approach for the authorisations
- Provide administration support where necessary to a Service Delivery Manager
- To ensure a consistent high level of customer (customer and supplier) service is delivered
- Provide detail incident notes to support complex repairs and customer feedback
- To obtain authorisation for fleet managed and rechargeable repairs
- Team cover - Provide team cover on telephone support to the all White Label Customers and MoD Area Offices

Team cover - Support all Customer / White Label Customers in controlling replacement vehicle cost and contract entitlement

Person Specification

Candidates should be able to demonstrate behaviour consistent with our companies Core Values:-

- We take ownership: We each take personal ownership for our actions and see things through.
- We act wisely: We use our good judgement, always considering the impact of our actions today and in the future.
- We make it simple: We take time to make the complex clear.
- We stretch ourselves: We strive to do better for our customers and our colleagues every day.
- We succeed together: Across the whole business, we think and act as one.

The following competencies are essential in a candidate:

- Achievement Drive: Seizes opportunities to achieve and exceed both business and personal objectives
- Building Relationships: Puts sustained effort into building influential relationships
- Customer Focus: Dedicated to meeting and exceeding the expectations and requirements of customers
- Developing Self & Others: Has the ability and interest to take responsibility for own development and actively encourages and supports the development of others
- Judgement & Decision-making: Demonstrates a readiness to make quality decisions, based on logical analysis or information and can organise them
- Team Working: Works co-cooperatively and productively with all colleagues

The following competencies are desirable in a candidate:

- Interpersonal & influencing skills: Influences, convinces or impresses others in a way that on logical analysis or information and can organise action
- Leading Change: Identifies ways to improve our business. Engages with all colleagues to support them through ambiguity and transition.

If this sounds like you then apply now