Mortgage Helpline Support Assistant

Recruiter
Coast Specialist Recruitment
Location
Colchester, Essex
Salary
£16000 - £18000/annum
Posted
10 Jun 2017
Closes
10 Jul 2017
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Provide an excellent high quality telephone service to housebuilders and potential mortgage customers and administrative support.

Key Responsibilities:

To answer incoming calls for the Mortgage Helpline keeping call waiting times to a minimum
To follow the Helpline Agreement In Principle process and undertake calls to our customers and House Builders
To provide the highest level of service to our customers
To provide the highest level of service to our housebuilders
To follow the introductory stages of the Helpline Sales Process
To meet the agreed performance targets and standards
To ensure the requirements of the Data Protection Act are met
To provide administrative support to the Helpline operation
Ad hoc duties as and when required by the National Sales Development Director and Helpline Team Leaders and Management Team
Skills and Qualifications:

Confident telephone manner
Excellent communication skills
First rate customer service skills
Microsoft Office including Excel, Word and Outlook