Customer Service - Inbound - Banking - No Sales

Recruiter
Search Consultancy
Location
Skelmersdale
Salary
£8.80/hour
Posted
10 Jun 2017
Closes
10 Jul 2017
Sector
Accountancy
Contract Type
Contract
Hours
Full Time
Job Title: Call Centre - Customer Service, Inbound, Banking, No Sales
Job Type: Temp to Perm
Industry: Call Centre and Customer Services
Location: Skelmersdale
Salary: £8.80 per hour

We are currently looking for Customer Service Advisors to work within a busy Call centre environment based in Skelmersdale. We are recruiting Customer Service Advisors to work for national leading financial services company, and are looking for individuals, with great attention to detail and excellent communication skills.

As a customer service advisor you will play a big part in delivering the day-to-day services that our customers require; it's your job to take all kinds of calls from all kinds of customers about their enquiries.

Training:
2 weeks - Monday to Friday 9am - 5pm

Hours of work:
12 to 8pm, 1 to 9pm & 2 to10 pm - with 1 day every weekend

Benefits:
* Free parking available on site
* Subsidised canteen
* Fantastic social environment
* Newly refurbished building - state of the art call centre
* Dedicated training suites

The Job:
* To deal with individual customer's accounts, inbound telephone enquiries and requests in an effective manner
* Interact with customers through a range of channels (telephone, paper mail, email and other internet channels) and will act as the face of our brand
* You will be taking calls from customers; you will apply specialist knowledge, skills and appropriate behaviours effectively to achieve a successful outcome
* Sending correspondence out to customers
* You must be able to understand and assess customer enquiries
* Direct customers to the correct channels
* Training will be given, previous call centre experience an advantage

Requirements:
* Excellent computer skills
* Strong communication skills
* Have a strong understanding of investigations and decision making
* Be a high-performing individual with proven experience of working with other
Colleagues, to achieve and meet the company's objectives

If you have experience in Customer Services, then this could be an excellent opportunity for you to work at an exciting company.

Please email if you are interested in the role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age