Account Executive/Internal Sales

Simple Recruitment (South West) Ltd
£18000/annum Commision OTE £30,000
10 Jun 2017
10 Jul 2017
Contract Type
Full Time
Our client based in Radstock are looking for an Internal Sales/Account Executive to join their Customer Support Team.

The company are a B2B supplier of attendance, and workforce management systems. They supply a range of systems and products to techie and non-techie people in a wide range of businesses and market sectors. The majority of sales and support activities are carried out from the office, there are very few requirements to visit customer premises.

There are two main parts to this role:

1) Taking inbound sales enquiries through the complete sales cycle to order closure.
2) Introducing new customers to the support and training services that are offered by the business.

There will also be some outbound calling/prospecting and administrative tasks.

Responsibilities will include:

* Revenue generation by:
- Responding to and following up sales enquiries, triaging/qualifying prospects to determine their requirements, demonstrating systems, quoting and closing orders.
- Customer retention by ensuring new customers are taken through the on-boarding process and scheduling training courses.
- Establishing initial contact with specifically-targeted prospective customers.
* Triaging/qualifying new inbound enquiries to ascertain an initial set of requirements.
* Understanding and assessing customer needs/pain points and identifying the appropriate solution to satisfy those needs.
* Giving system demonstrations to prospects via on-line activities and evaluating reactions.
* Preparing quotations for systems or quoting prices for products using standard sales procedures and tools.
* Following up on previous contacts with customers and prospects to progress enquiries through the sales cycle.
* Follow-up activity on existing prospects and outstanding quotes that may have been quoted by others.
* Closing enquiries and obtaining orders.
* Reporting and completing system records for sales opportunities in terms of quantity, wins and losses in-line with standard processes and tools.
* Ensuring that the CRM and other systems are kept up-to-date with customer and prospect contact information.
* Contacting all new customers to take them through the On-Boarding process. This involves establishing the user contact details, showing them the on-line help wiki and scheduling training as required.
* Contacting customers that request account closure to understand why and investigate options to retain the customer.
* Maintaining and developing relationships with key accounts to protect against customer churn and to increase the value of the customer.
* Outbound calling to specific organisations and contacts to establish potential requirements and interest in the company's products and solutions. (This is mainly to investigate the needs of similar organisations in the market sectors served by the company and is in essence prospecting for business).
* Feeding back marketing intelligence gained during customer/prospect interactions.

Salary and Benefits:

Basic salary of £18,000 with OTE of £30,000
Company Pension Scheme
Company Bonus Scheme
22 days a year of annual leave + bank holidays

If you have the required skills and experience for this role and would like to be considered, please send us your CV or call Bee on (Apply online only)

Simple Recruitment (South West) Ltd is acting as an Employment Agency where this vacancy is concerned