Financial Care Associate - Part Time

Brook Street UK
£8.48 - £9.50/hour
10 Jun 2017
10 Jul 2017
Contract Type
Part Time
Part Time Financial Care Associates needed for busy high street banking call centre!

*** Evenings & Rotational Weekends ***

This is an exciting opportunity to fit around your studies or home life?

We require part time Customer Service operatives for our client's rapidly expanding Financial Care team.

If you're passionate about providing really great service and support, while helping customers to manage their financial situation then please read on…….

We're looking for self-motivated enthusiastic individuals, who are ready to make a real difference to a successful and expanding team. In return, we'll train, encourage and reward you, helping you every step of the way to make memorable customer experiences; and taking the time to make sure our customers have the right solution to suit their needs.

The role is all about…

* Contacting our customers to discuss their financial situation.
* Providing an excellent customer experience; whilst ensuring we achieve a sustainable and affordable solution for the customer
* Working as part of a large and diverse team in a modern and comfortable office where everyone works together to achieve an excellent customer experience
* As we're a regulated organisation, we need you to work within the appropriate regulatory frameworks we follow.
* Being flexible in your approach and willing to get involved in other areas of the department where the customer needs us.

We need you to have…

* Excellent communication and listening skills, ability to empathise coupled with strong negotiating skills, and general ability to impress with your professional manner and actions.
* Flexible working to suit customer needs and business demands.
* Face to face or telephone based customer experience
* A great attitude
* A desire to exceed our customers' expectations

We'll look after you with…

* A competitive starting salary
* The opportunity to earn Bonus

Shifts of 16 hours available between 4pm & 8/9pm Monday to Friday and a rotational Saturday.

Points to note: If we offer you the job, and you accept you will be required to pass a credit and criminal record check, as well as providing 3 years' worth of satisfactory references