Marketing Sales Administrator

Randstad Strategic Accounts
Newcastle upon Tyne
£17000 - £18500/annum
10 Jun 2017
10 Jul 2017
Contract Type
Full Time
Do you have an eye for detail and great communication skills? Do you have administration or sales coordination experience? Are you innovative and like to think out of the box? If so, continue reading and apply today!

Our client, a successful marketing and communications services company, is looking for an individual to join them for this permanent role, based in Newcastle.

Main Purpose of Job: To provide a profitable, efficient and professional service to a designated client group

Principle Accountabilities

* Provide advice and assistance to customers on products, services, design & production methods
* Co-ordination and management of the end to end production process. This will include quoting, checking artwork, ordering, invoicing and progressing jobs through production, without day to day supervision in the normal manner.
* Efficient & accurate Data Entry onto a variety of systems,
* Managing & ensuring data integrity.
* Liaising with Customers & Suppliers by telephone and email.
* Placing and progressing of orders- including the placement of personalised stationery orders received by email and post.
* Liaising with printers and suppliers in a professional way to ensure both quality and delivery is right first time and compliant with SLA's and productivity expectations.
* To assist in the investigation of customer queries and complaints in a timely and complete way.
* Recording all complaints or customer problems onto the PAR system
* Maintain Service levels
* Timely and accurate invoicing
* Building and developing client relationship

Person Specification

* Proven track record in delivering Client Services I Account management to a client group preferably in a print or marketing environment
* Excellent Administration experience
* Experience of utilising multiple systems including databases without supervision

Problem resolution and complaint handling experience in a commercial environment GCSE Maths and English Grade C+

Randstad Business Support is acting as an Employment Agency in relation to this vacancy