Brook Street UK
10 Jun 2017
10 Jul 2017
Public Sector
Contract Type
Full Time
Our Public Sector client is seeking an experienced administration, ideally with knowledge in complaints handling and procedures to join their team on a full-time, temporary basis. You will provide administrative support to the Patient Experience team with a focus on supporting the complaints management process.

The role includes, but will not be restricted to;

Acting as the first point of contact for the Patient Experience team in relation to complaints and concerns from patients, their carers families and to negotiate solutions or resolution of issues as speedily as possible.

Providing administration support, including photocopying, emailing, filing, minute taking and data input.

Ensuring all contact with complainants and investigation officers is logged on the database and in electronic files. Maintaining the database to ensure that all necessary electronic information is accurate and complete.

Writing complaint acknowledgement letters.

To support the team in the delivery of complaints management, working to promote the effective management of complaints within agreed timescales.

Liaising with other healthcare providers to ensure that all necessary information is collated as necessary.

The ideal candidate will have experience and knowledge in dealing with complaints and in customer service. The ideal candidate will also have good communication skills, both written and verbally.

You will be required to have experience in administration and a strong confidence in customer service and resolving complaints.

The rate of pay is £8.01 per hour, rising to £8.70 after a period of 12 weeks. Holiday entitlement and pension scheme available.

Apply online today or contact our Public Sector team on (Apply online only)