Assistant Restaurant General Manager

Castle Barn Ltd - KFC
Catford, Lewisham, Greater London
10 Jun 2017
10 Jul 2017
Contract Type
Full Time
We have an exciting opportunity for an Assistant Restaurant General Manager to join our team based in South East London. The role will be a full time, permanent position offering a starting salary of £19164.60 per annum with a bonus scheme alongside.

Castlebarn Ltd is a well-established KFC franchise that has been operating for over 35 years. Our current estate consists of 12 stores located in the South East and we employ over 500 employees. We also have exciting expansion plans that are already taking shape with 3 new store openings this year!

The Role

As Assistant Restaurant General Manager you will work within the Operations team and lead a team as small as 20 or up to 60+.

You will assist the RGM in the day to day management and leadership of the team. To supervise to ensure that sales, profitability and standards are maximised and all company policies and procedures are followed. Proactively coach ad support the team at all opportunities

Key Responsibilities of our Assistant Restaurant General Manager

- Support and assist the RGM in ensuring that the restaurant is correctly staffed to meet the needs of the business, recruiting additional staff as necessary

- Support and assist the RGM in carrying out a full induction for all new employees.

- Create a customer focused environment which is appealing to KFC’s diverse customer

- Manage all customer complaints in line with company policy, escalating issues to Area Coach, where appropriate

- Support and assist the RGM in follow up on any issues arising from EHO audits

- Consistently seek to maximise the sales on your shift, striving to consistently exceed sales targets, setting team members clear sales targets for every shift

- Understand your local competition and assist your RGM in increasing visibility within the local community to ensure awareness of any common issues, competitor activity or forthcoming events that may impact your business

- Support and assist your RGM in maximising the profitability of the restaurant by understanding and controlling all restaurant costs

- Support and assist your RGM in the development of a strategy to maximise profitability of your restaurant, regularly reviewing and adapting in line with business needs.

- Deputise for RGM when required, completing relevant tasks

- Provide support for KFC restaurants within your area as required

Our ARGM’s have total accountability for their own multi-million pound restaurants. They are responsible for coaching, supporting and developing their teams, driving sales and motivating their team to provide word class customer service.

Assistant Restaurant General Manager – Skills & Experience Required

The Ideal candidate will have:

- Solid operational knowledge of KFC systems, processes and procedures

- Previous experience of managing a diverse workforce

- Commercial understanding

- Demonstrate strong sales focus and coaching skills

- Basic HR knowledge

- Great passion and positive energy

- Proven ability to work in a fast-paced changing environment

- A full clean driving licence is not essential but is preferable as travel between sites can be required

- Geographical flexibility which may be required when working across areas.

Benefits & Incentives

- NEST pension scheme

- Annual holiday allowance of 5.6 weeks per year

Castlebarn believes in traditional values and operates just like a family. We are a very sociable company and we strive to incorporate our company value of fun whenever we can.

If you would like to join our team as our new Assistant Restaurant General Manager, then please click ‘Apply’ today!

As an equal opportunities employer we embrace individuality and diversity. We employ irrespective of background, age, ethnicity, colour, gender, disability, sexual or religious orientation and marital status