Wedding and Events Coordinator - Milton Keynes

Across-The-Board Recruitment Limited
Milton Keynes
£16000 - £19000/annum
10 Jun 2017
10 Jul 2017
Contract Type
Full Time
Wedding and Events Coordinator – Milton Keynes

The Reward
Based in Milton Keynes and paying up to £19,000 for the right candidate, my client is looking for an experienced Wedding and Events Coordinator to join the friendly team at this world-renowned hotel chain.

What’s in it for You?
• Provide a professional and complete weddings and events service working with the happy couple from first discussion through to their special day
• Work alongside a professional and friendly team to build and develop the weddings and special events offering

The Company
Our client is a world-renowned hotel chain that takes pride in the excellent service it provides to its guests and visitors right across the world. With a great reputation for weddings and special events they need an experienced coordinator to join their happy team.

The Role
Purpose of the role
• Ensure prompt and efficient management of all Weddings and Events enquiries, guest queries and requests
• Manage the Weddings and Events sales process commencing with the initial enquiry, the first and subsequent hotel show rounds, to converting the booking through to the final appointment
• Welcome and build rapport with every potential Wedding couple or Event guest, using diplomacy and effective listening. Identify the buying signals to convert the initial enquiry into a sale
• Manage a flexible appointment diary to suit our customers incorporating evenings and weekends
• Prepare bespoke quotations and brochure material in line with company standards. Compile customer contracts and pro-forma invoices accurately; mailing and emailing hotel information promptly
• Liaise with online social media company to build and promote monthly campaigns
• Establish clear, effective internal hotel & supplier communication channels to ensure all the guests’ requirements are delivered to the letter, whilst adhering to all internal deadlines
• Be present on the Wedding day or Event day of your customers’ event, ensuring every detail of the day is attended to, e.g. table settings, seating plans and all guests’ requirements
• Maximise the revenue and profit contribution for all the function rooms and track wedding financial performance targets to support effective reporting and forecasting
• Ensure payments and accounts paid in accordance with internal Wedding and Event Terms and Conditions
• Maintain a good working knowledge of your Weddings / Events competitor and the local market place, trends, opportunities and pricing and react accordingly
• Drive hotel annual Weddings and Events sales plans in conjunction with the management team to support the achievement of financial targets
• Attend all Open days, Wedding Fairs and Sales Exhibitions and build up a preferred supplier list
• Create and manage a Weddings and Events database to facilitate the cross selling of Weddings and Events services of the hotel
• Identify Wedding and Events sales opportunities and proactively generate and convert new enquiries
• Attend all company training seminars as required. Comply with all health, safety and legal requirements
• Increase the number of Weddings and Events booked.
• Elimination of customer concerns and issues.
• Maximise usage of conference rooms and accommodation to ensure optimum revenue is generated.

The Candidate
Your experience will include
• Confident individual with exceptional sales skills
• You must demonstrate effective organisational skills and the ability to use initiative
• Clearly customer focused with excellent telephone techniques and a positive and progressive outlook
• Exceptional attention to detail and the passion to go the extra mile for our customers. An artistic flair would be an advantage
• Fluency in spoken and written English is essential
• Computer literate, strong customer service and sales background
• Good working knowledge of Opera and Sales and Catering highly desirable
• Customer service experience essential
• Hospitality related HND / Degree advantageous but not essential
• Knowledge of Salesforce or Didgi would be advantageous
• 1-2 years’ experience in a similar role or environment

If this role sounds like the right opportunity for you call (Apply online only) or apply on-line now.

Across-the-Board Recruitment operates as a recruitment business and agency. Across-the-Board Recruitment and its clients are equal opportunities employers