Service Desk Analyst

Douglas Scott Legal Recruitment
Liverpool, Merseyside
10 Jun 2017
10 Jul 2017
Contract Type
Full Time

I am delighted to announce that we have a great opportunity available for an experienced Service Desk Analyst to join an established Legal Firm based in Liverpool.

The Service Desk Analyst will deliver IT support effectively and in accordance with agreed service levels, standards and processes. Business users to take ownership of problems through to resolution.

Service Desk Analyst duties:

* Taking telephone and internet support calls
* Remotely or in person diagnosing and resolving technical issues
* Providing server and Desktop support
* Escalating issues as necessary to senior levels
* Checking reports and event logs (and either dealing with issues or escalating as appropriate)
* Create users and reset passwords

Candidate Desirables for Service Desk Analyst:

*Excellent communication and interpersonal skills
*Customer service / IT experience
*The ability to adapt to change
*A strong knowledge of Microsoft based operating systems
*Experience with using and troubleshooting Microsoft Office.
*Basic understanding of PC hardware set-up and configuration.
*The ability to work as part of a team and on own initiative.
*Big Hand

*Applications welcomed from candidates with IT Support experience within a similar environment. (Legal firms & Professional services)

If you wish to be considered for the Service Desk Analyst position, please apply below. Ryan Hargreaves our Legal IT specialist at Douglas Scott will be in contact you shortly.

Please contact Ryan Hargreaves, Legal IT Recruitment Consultant, to discuss this role in more detail or you can apply through the vacancy for immediate consideration.

Douglas Scott are Legal Recruitment experts and the UK's leading law firms trust us with their IT vacancies so you can therefore apply for our Legal IT jobs with confidence. We are a regulated Recruitment Consultancy and we will discuss this and any future role with you and seek your approval before submitting an application directly to the decision maker.

Please see our website ( for more Legal IT jobs nationwide.