No Cold Calls, No Sales, Just Customer Service

Recruiter
Asure Recruit
Location
Portsmouth
Salary
£15000 - £16000/annum
Posted
10 Jun 2017
Closes
10 Jul 2017
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Customer Service Insurance Partner
Location: North End, Portsmouth
Salary: £15,000 - £16,000
Start Date: Friday 2nd June
Hours: Shift of varying lengths between 8am-8pm Monday to Friday and alternative Saturday's 9am-2pm.

THE COMPANY

We are a leading and rapidly expanding insurance group who have benefitted from a string of successive achievements and impressive accolades who have been voted in the Top Big 30 Companies to Work For in The Sunday Times list.

JOB ROLE

To act as a link between insurance companies and the customer. Using excellent knowledge of the general insurance market to correctly action customers' requests throughout a policy lifetime.

Responsibilities:

• To receive and respond to incoming calls from existing and potential customers in relation to mid-term quotations, queries and complaints.
• To gather information from clients to assess their insurance needs and providing resolutions where possible.
• To ensure relationships with insurers remain strong.
• To collect premiums and fees and ensure account screens are kept up to date.
• Adhere to call scripts and ensure TCF, FCA and all regulatory requirements are met.
• Up-selling of additional products to increase company profit.
• The ability to handle objections to retain customers.

THE SUCCESSFUL CANDIDATE

• Excellent communication skills
• The ability to build rapport
• To work effectively as an individual and as part of the team
• The ability to work under pressure and prioritise the workload

***WHAT MAKES US DIFFERENT***

This is a fantastic opportunity to join a fast paced, fun and vibrant office where you'll receive first class in-house training and coaching within a supportive environment. There is excellent potential to progress your career and advance upon your skillset and experience with the ability to gain qualifications while you work!

We offer the following standard benefits for working with us:

• Health care Cash Plan
• Competitive pension contribution scheme
• 22 days Holiday
• Company Sick Pay
• Life Assurance

Perks of the job include:

• Brand new, top of the range onsite FREE gym for all staff members
• Service canteen (open for breakfast, lunch and dinner)
• Summer celebration events (this year there was a mini Glastonbury-style festival with performances given by Craig David and The Kaiser Chiefs).
• Dress down Fridays
• Prize giveaways
• Multi store gift cards
• Fancy dress days
• Charity events and much more