IT Service Desk Analyst

Recruiter
Rullion Resource
Location
Manchester
Salary
£10/hour
Posted
10 Jun 2017
Closes
10 Jul 2017
Contract Type
Interim
Hours
Full Time
Working on behalf of the Coop Group in Manchester I have a position starting ASAP for an ongoing duration with a pay rate of £10 per hour.

JOB TITLE - IT Service Desk Analyst (Temporary)

Monday - Sunday 37.5 hours a week

Details are below and candidates will be subject to a basic confidential credit check and 3 years referencing.

PURPOSE OF ROLE

To provide first line technical support to the Co-operative Group in line with and adhering to documented working procedures.

KEY EXPERIENCE, KNOWLEDGE & SKILLS

- Identify trends and underlying issues through calls logged.

- To achieve all key performance targets

- Log, identify and escalate incidents and requests promptly to the appropriate source without causing delays to priority work

- Promptly identify and escalate incidents and requests to the appropriate source without causing delays to priority work

- Provide an effective interface to all other areas of IT

Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start ups. As a family-owned business, Rullion’s approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names