Client Services Administrator

Recruiter
Randstad Sourceright
Location
Newcastle
Salary
£12329 - £13973/annum
Posted
10 Jun 2017
Closes
10 Jul 2017
Contract Type
Permanent
Hours
Full Time
As Client Services Administrator / Account Executive you will coordinate different production processes and build and develop strong relationships with our clients.

Your Responsibilities:

• Coordination and management of the end to end production process including quoting, checking artwork, ordering, invoicing and progressive jobs through production.
• Provide advice and assistance to customers on products, services, design and production methods.
• Efficient and accurate data entry
• Liaising with customers, printers and suppliers by telephone and email
• Placing and progressing orders
• Record and assist in customer queries and complaints
• Building and developing a strong client relationship.

What you' ll bring

• Experience delivering client services / account management to a client group, and building strong client relationships
• Experience working with administration processes
• Experience using multiple systems including databases
• Problem resolution and complaint handling experience
• GCSE Maths and English Grade C+
• Strong time management and organisational skills
• Intermediate/Advanced level of Excel
• Experience in the printing industry would be an advantage, but is not mandatory

About Communisis

Communisis is in the business of Customer Communications. The company is headquartered in London, listed on the London Stock Exchange and has offices across the UK and EMEA.

Communisis has over 200 years of industry experience in marketing, transactional and regulatory multi-channel customer communications. We enable major brands and service industries to communicate effectively and scalably with their customers using the channel of their choice.

We support our customers across every step of the value chain from the initial strategy, planning & design through to execution and monitoring