Customer Service Assistant | Totton

Recruiter
SOS Recruitment
Location
Southampton
Salary
£7.69/hour
Posted
10 Jun 2017
Closes
10 Jul 2017
Sector
Retail
Contract Type
Interim
Hours
Full Time
A fantastic opportunity has arisen for an Customer Service Assistant to work for our well-established client based in Totton, Southampton!

Location: Totton, Southampton

Hours: Monday to Friday 9.00 am - 5.30 pm and 1 in 2 Saturdays 9.00 am - 5.00 pm

Salary: £7.69 per hour

Job Purpose:

To contribute to the achievement of the highest standards of customer service and care through personal involvement and the provision of support to the practice team.

Duties and responsibilities:

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To greet patients on arrival, make appointments, accurately collect and record patient information on OPTIX, take orders, advise and remind them of appointments and contact re collection of orders
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To act as first/prime contact with patient by telephone or face-to-face in order to meet all their needs or refer on as necessary.
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Carry out visual field screening as required and undertake other clinical duties such as Colorimetry; also recommend, book and perform retinal imaging and Optical Coherence Tomographer (OCT) examinations
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Accurately process customer contact lens orders and assist with the instruction of patients in the insertion, removal and care of lenses
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To act as the first point of contact for customer complaints and enquiries ensuring that these are efficiently dealt with promptly as they arise
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Ensuring that all paperwork is collected and accurately prepared so that all Optical and Hearing clinics run efficiently
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Promptly and accurately deal with daily banking, cashing up, taking and recording payments from customers and ensure that the till is properly maintained
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Promote products and services, assist customers with frame selection and maximise opportunity to sell sunglasses and accessories and Hearing Care services/products
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Ensure that the reception area is properly organised at all times, that displays are well presented and that consulting rooms are kept in prime condition
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Ensure that administrative tasks such as NHS vouchers, record keeping, post preparation and filing are promptly and accurately completed at the appropriate frequency
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Carry out minor repairs to spectacles
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Deal with all other tasks as directed, including assisting other members of the practice team
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Act as key holder
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Assisting the Branch Manager in tracking and monitoring branch performance, actively develop and promote strategies within the practice to increase branch performance
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Maintain high standards at all times of personal appearance, timekeeping, attendance and respect of company property
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Operate in line with company policies, procedures and current legislation at all times.

Key attributes:

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Motivated and focused on achieving own goals.
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Confident about working within a team.
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Commercially aware, and happy to offer the customer what they need.
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Dedicated to exemplary patient service to ensure patient satisfaction.
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Excellent communication skills, with empathy and patience.
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Desire to do, see and enjoy a job well done.
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To have or be willing to undertake the Diploma in Retail Optix

Our aim is to respond to your application within 48 hours. However, due to high volumes of candidates applying for positions, please assume that if we have not contacted you within 48 hours you have been unsuccessful for this role. We will keep your details and contact you should a more suitable position become available.

Don't delay, call, click or come in today! Find success with SOS