Customer Service Executives

Shepherd Stubbs
£7.50/hour Rate increase to £9.74 after 12 wks
10 Jun 2017
09 Jul 2017
Contract Type
Full Time
You will be required to provide an excellent customer service to our clients' warehouse and transport customers, ensuring internal & external customer relations are developed & maintained to an exceptional service level.
Pro-actively communicating in a timely fashion underpinning the business objective to build a reputation for reliability and quality.

Key Responsibilities

• To provide a complete customer support service to all clients, ensuring the highest quality is maintained throughout the process
• Liaise with the clients in a courteous & professional manner to ensure their expectations are exceeded
• Liaise with warehouse & transport depots to ensure that operations are meeting customer / GDP requirements
• Process collection requests
• Use the Sostenuto Logging system, ensuring all queries / complaints are logged to the required standard, updated & closed within the relevant Client Service Level Agreements (SLA’s).
• Monitoring consignment deliveries & failures, reporting all required information to the clients according to their requirements
• Accessing Pods and arranging 3rd party carriers
• Maintain administration, filing & client specific KPI’s
• Managing Chill/Ambient excursions, collating and providing information between the Client and internal teams
• Attending client meetings on and off site when required
• Attend daily conference call with depot managers to discuss and escalate issues
• Attend Client conference calls when required
• Continually look for improvements and actively participate in improvements to processes to improve service provided
• To identify any problem areas within the company that may give rise to financial loss
• To ensure all applicable Company Quality procedures are followed at all times
• Ongoing assistance to the Client Services Team Leader in monitoring & improving customer service
• To support the Full Service Team when required to do so
• To undertake any reasonable request that may be required from the business