Internal Account Manager

Recruiter
Ethero
Location
Nottingham
Salary
£16000 - £19000/annum Wage increase incentives + Bonus
Posted
10 Jun 2017
Closes
09 Jul 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time
INTERNAL ACCOUNT MANAGER

It is the Account Managers responsibility to achieve an annual gross profit target from the customer base, negotiating and agreeing terms which maximise the return on the resources employed.

KEY ACCOUNTABILITIES
MAIN TASKS CARRY OUT TO ACHIEVE ACCOUNTABILITIES

Meet or exceed the gross profit target from each allocated and non allocated customer.
• Obtaining (prompting) enquiries from existing and potential customers.
• Regularly review allocated accounts with External Account Manager or Sales Manager identifying the future tactics to secure or develop the business.
• Negotiate payment terms with existing and potential customers to try to improve the return on investment.
• Use the pool of non allocated customers to win and develop business and eventually turn them into regular allocated customers.

Achieve the product targets set for each allocated customer.

• Identify available split by product for each allocated account.
• Review results monthly, identifying tactics to develop the full potential.

Control stock levels of customer special items within the limits agreed.

• Agree call off orders in writing with an end date for final delivery.
• Regularly discuss and review with customers any contract call off orders rescheduling with suppliers where necessary.
• Regularly review the customer credit limit to ensure that the stock level and incoming stock are taken into account.

Respond to all customer enquiries in a professional manner and within the timescale agreed.

• Quoting customers for their requirements promptly and within the timescales agreed either converting immediately into an order or recording clearly for future reference.
• Sourcing material to satisfy orders or enquires within the timescales agreed.
• Following up previous quotations in an organised manner converting into order or establishing and recording the reasons why lost.

Administer all customer orders efficiently and accurately.

• Ensure purchase orders are progressed with suppliers to ensure customer's orders are delivered on time.
• Entering customer's orders into the computer system promptly and accurately.
• Place purchase orders, negotiating professionally.
• Enter purchase order details promptly and accurately into the computer system to ensure the customer's requirements and delivery schedules are met.
• Resolve all customer complaints promptly (or refer immediately to line management) raising necessary paperwork without delay.

Maintain and record accurate and easily accessible information for all customers.

• Update and maintain customer records for all potential and existing customers.
• Obtain and retain in an organised manner relevant up to date market information (e.g. price movements, competitor Information, AAF trends, lead times, sourcing information, customer information) in a way that enables structured feedback to be given to the Sales Manager, STL, SCM, Regional Directors and Central Purchasing Team.

Internal Account Manager

ESSENTIAL SKILLS

SELLING
Pro-actively seeks out opportunities.
Adopts different sales tactics as necessary.
Able to build relationships, adapting self to different personalities.

NEGOTIATING
Uses trade offs' when buying and selling to achieve the best return on investment.

COMMUNICATION
Communicates information clearly and listens activity.

ADMINISTRATION
Understands the computer system and works within the Company's procedures. Enters orders accurately and on time, recording customer information in an organised manner.

NUMERACY
Can quickly and accurately convert, manipulate and translate figures, presenting these in a form required and understood by the customer.

ESSENTIAL KNOWLEDGE PRODUCT
Has an up-to-date knowledge of all standard products, including basic grades, specifications, finishes and suitability for various applications.

BASICS OF ROI
Understands how stock and payment terms affect ROI

SALARY AND PACKAGE
£16-19K starting salary with increase incentives + bonus

WORKING HOURS
Monday - Friday 9am-5pm

Located in Nottingham, this vacancy can be commuted from the likes of Derby, Nottingham or Mansfield.

To apply for this position please submit your current CV and covering letter to (url removed) quoting job reference ARJ8239. Alternatively please contact (Apply online only) during normal office hours (9am till 5pm Monday to Friday). If you have received no feedback 14 days after your application please deem your application as unsuccessful

Ethero staffing provides both permanent and temporary recruitment services to local businesses. With the simple ethos of local people for local jobs we aim to ensure that we support the local employment market whenever possible with targeted local advertising strategies and maximised local networking operations