Customer Service Advisors

Gap Personnel
£15000 - £17000/annum DOE
10 Jun 2017
09 Jul 2017
Contract Type
Full Time

We are recruiting for Customer Service Advisors for our client based in Gloucester. This is an inbound customer service role and you would be the face, and voice, of the business for all inbound calls.

Our client's office is a busy, fast pace environment where employees can grow and develop within their chosen role, and are rewarded with a great package and benefits.

Main Responsibilities:

* Providing excellent customer service to our customers.
* Dealing with claims in the correct manner in accordance with all guidelines.
* Identifying indicators of fraud and using questioning techniques to decide if the claim can be progressed or needs to be referred.
* Dealing with conformational calls professionally and efficiently.
* Handling a large volume of calls to a high standard consistently.
* Settling and negotiating specific aspects of the claim during the initial call.

Knowledge, Skills and Experience:

* Previous customer service experience would be an advantage.
* Minimum C grade in GCSE's Maths and English - or equivalent.
* Ability to build rapport with customers.
* Confident telephone manner.

The starting salary would be c £15-17K depending on experience and the role would be starting on the 3rd July 2017.

If you are interested then please apply with your CV to this advert or email (url removed).

Due to the high level of CV's that we receive, we will try to get back to everyone individually. If you have not heard back from us within 7-10 days then your application has not been successful on this occasion, however, we will keep your details on file and contact you should a suitable position become available