Broker Liaison Co-ordinator

Pearson Whiffin Recruitment Ltd
£16500 - £18500/annum benefits
10 Jun 2017
09 Jul 2017
Contract Type
Full Time
We are currently recruiting for an ever developing financial services organisation that are seeking to recruit an individual with a financial services background with experience in handling technical incoming queries from customers (Mortgages ideally). The role will require you to take inbound mortgage calls from mortgage intermediaries who require information with regard to new lending, further advances and porting.

Duties will include:

* Receive calls, provide information to the broker and deal with any queries that they have effectively and provide excellent customer service
* Participate actively in telephone campaigns where required for both intermediary and customer campaigns
* Deal with calls, emails and faxes, and communicate with intermediaries, internal and external contacts on outcomes as required
* Meet and exceed, where appropriate, agreed service standards for both internal and external customers
* Update intermediaries on the status of their client's applications; provide clear and concise communication as required and on a timely basis
* Resolve technical queries and complaints within personal levels of expertise and escalate where necessary
* Anticipate and maximise full conversion opportunities by feeding back any appropriate information to the relevant stakeholders
* Identify and escalate any instances of fraud or other suspicious activities and report these to line management
* Follow and keep up to date with current best practice and regulatory requirements and recommend improvements or changes to procedure
* Maintain the company's compliance standards and own compliance training

Skills and experience required:

* Priority will be given to applicants with knowledge of the life cycle of a mortgage
* Previous experience in a call centre environment is essential
* Previous experience working within the Financial Services industry
* Basic knowledge of the FCA and relevant regulations
* Outstanding all round communication skills
* High attention to detail and good organisational skills

Apply now