IT Technical Support

Recruiter
Interaction Recruitment
Location
Birmingham, West Midlands
Salary
25000.0000
Posted
09 Jun 2017
Closes
08 Jul 2017
Contract Type
Permanent
Hours
Full Time

Interaction Recruitment is the UK's fastest growing independent recruiter with offices Nationwide. We are currently working on behalf of our client who are recruiting a Client Technical Support to join their advancing team in Birmingham.

As a Client Technical Support your role is to provide clients with technical expertise and guidance, using best a practice approach for implementation of products. Additionally, to assist in the progression of product evolution through dissemination of client feedback and documentation to assist with onboarding. The key remit of a Client Integration Consultant is to ensure a frictionless implementation of products in the most appropriate way. An important aspect of the role will include the dissemination of technical knowledge to technical and non-technical clients, via demonstrations, meetings and phone calls.

The role will require travel to customer sites.

Main Areas of Responsibility

  •  Day-to-day management of technical integration with clients
  •  Liaise with IT Support team
  •  Help and advise customers integrating into technical product portfolio (ECM)
  •  Gathering requirements from customers to aid the evolution of propositions
  •  Testing and review of scoped client solutions
  •  Interpretation of client processes into the product range
  •  Sharing technical knowledge with non-technical staff and customers, via presentations, meetings and phone calls.

Key Skills

  •  Logical thinker
  •  Self-initiative and drive
  •  Good team player
  •  Accuracy and attention to detail
  •  Ability to work under pressure
  •  Excellent communication and interpersonal skills
  •  Excellent general IT skills and understanding of IT Systems
  •  Business process and activity analysis
  •  MS Office
  •  Knowledge of XML and API consumption

Education and Experience

Essential:

  •  Degree or 3+ years' work experience in a technical role
  •  Experience scoping requirements
  •  Technical integrations