Pensions administrator

Reed Insurance
Newcastle Upon Tyne, Tyne And Wear
09 Jun 2017
08 Jul 2017
Contract Type
Full Time
Job purpose summary
To provide an effective and efficient pensions administration service to PS Administration clients, whilst participating in achieving team objectives and actively contributing to the overall objectives of the Company.

Key responsibilities & accountabilities
Performing all basic and intermediary pensions administration and project related tasks e.g. handling of newentrants, leavers, retirements, transfers and deaths.

Key responsibilities include:
Adhering to best practice procedures in all aspects of pensions administration related tasks as defined bythe Company.
Participating in annual projects such as; renewals, benefit statements, life assurance and pension increases. Handling any data processing and administration tasks, ensuring projects are fully monitored andcompleted in line with customer and legislation requirements.
Ensuring standard documentation is scheme specific, and incorporating them into existing procedures.
Monitoring on going procedural developments and implementing changes to procedures where required.
First level checking of work completed by more junior staff. In addition, final checking of non-financial work
e.g. change of address.
Informal training and mentoring of more junior members of the team.
Receiving and handling internal and external telephone queries and where applicable becoming first point of
contact for clients.
Running automated systems calculations.
Performing manual benefits calculations.
Producing ad-hoc letters to ‘draft standards’ using Electronic Document Management system (EDM) in
response to customer queries or able to complete standard tasks to ‘final letter standards’.
Developing intermediate knowledge and awareness of their clients and associated schemes.
Taking responsibility for ad-hoc projects and exercises.
Assisting the team with project related work e.g. bulk mailshots to scheme members.
Updating relevant pension administration databases and systems.
Dealing with more complex pensions queries.
Logging and scanning post/correspondence.
Handling both Department for Work and Pensions (DWP) and HM Revenue and Customs (HMRC) queries.
Assisting in non-client related work such as technical committees, training and events.
Working closely with other departments/teams both internal and external to the Company in order to provide
a total service to our clients. E.g. Pensions Accounts, Payroll, Administration Support and ITM (3rd party IT
software provider).
Ensuring the accurate updating of time recording system (Virtual Office) for both chargeable and nonchargeable
activities and meeting required utilisation targets.

Due to the changing nature of the business, the job holder may from time to time be required to undertake other
activities of a similar nature that fall within their capabilities.

Training, education & qualification

Educated to a minimum of A Level or Degree or equivalent standard.
Ideally a minimum of three C grades or above at A Level or equivalent qualification.
Strong Maths and English GCSE or equivalent qualification - minimum grade B.
Studying for or a willingness to study for a relevant pensions qualification e.g. CPC/QPA/DPC/RPC/APMI.

Please apply online, or contact Reed Insurance on 0113 2368957.

Reed Specialist Recruitment Limited is an employment agency and employment business