Adobe Customer Account Manager - Bilingual

Convergys UK LTD
Newcastle Upon Tyne, Tyne and Wear
09 Jun 2017
08 Jul 2017
Contract Type
Full Time

Adobe Customer Success Account Manager - Bilingual French/German/Dutch/Spanish/Swedish/Italian/Russian or Polish


£18,000 to £19,500 after 6 months (£24,000 OTE)

Newcastle upon Tyne

Full Time - 40hrs pw

Permanent - Monday to Friday

More about the role

The Customer Success Account Manager role is an integral part of Adobe’s goals to deploy their products and services, educate and nurture their customers, renew their subscriptions and expand the customer relationship with Adobe.

As a Customer Success Account Manager (CSAM), you’ll create and nurture a relationship with the customer, through actively contacting existing customers during their subscription year and help them to adopt the solution with ease. We’re looking for you to optimize the customers’ product experience and guide them to internal support teams.

You’ll be identifying and generating opportunities for additional seats, products or services and supporting customers to renew customers on their anniversary period.

You’ll be working with Adobe’s Customer Lifecycle Management (CLM), which is a communication framework to increase active use and customer satisfaction. You’ll be speaking with active customers, you’ll be using the CLM to support continuous communication at different stages of this relationship and supports the value realization of Adobe’s customers, and ensuring customers renew their software licences with Adobe. You’ll be supporting Adobe’s vision to increase Customer Satisfaction so that Adobe customers who love Adobe solution become an active reference.

Who we are looking for

We’re looking for you to have proven customer service experience, which ideally will come in a B2B organisation. You’ll be speaking with customers In Country, so you’ll have proven professional language skills and have the ability to develop relationships with your customers.

You’ll have proven experience of working in developing relationships with customers and ensuring your customers are getting the most out of their service or product, along with an eye for potential to increase revenue where possible. Sales leads and additional products are key to make the role a success.

We’re looking for you to have proven excellent communication skills and the ability to provide customers with a truly partnering approach.

What we will give you

You’re important to us, so we like to make sure we look after you. We’ll give you a competitive salary and bonus potential. Your paydays are fortnightly to help you throughout the month, which is a bit different from the norm.

We’ll give you a comprehensive 4-week training programme, to teach you everything you need to know and then we’ll continue to help and support you need to develop a long and rewarding career with us. All work and no play isn’t good as they saying goes, so we’ll give 28 days’ holidays which includes bank holidays and a variety of discounts through our online employee discount service, which are always helpful.

A bit about us

We’re one of the biggest players in the contact centre industry, with more than 130,000 people based across our 150 sites worldwide. In the UK, we’ve 10 sites, with two here in Newcastle with nearly 1000 people based across them. We’re a bunch of friendly, caring and fun-loving people who successfully manage billions of customer interactions each year. Here in the UK, we provide a range of sales, customer care and technical support services for a number of respected brands.

We are providing the support for the EMEA for Adobe, who are changing the world through digital experiences. Their creative, marketing and document solutions empower everyone — from emerging artists to global brands — to bring digital creations to life and deliver them to the right person at the right moment for the best results, so why not become part of this new team here in Newcastle.

Adobe doesn’t just innovate in technology. Join us to help Adobe’s customers make the most of their products. If you’re passionate about what you do and inspiring to those you meet, you might just be our kind of people person to become an Customer Account Manager.