Mitel MiVoice office 250 Engineer

£20177 - £24213/annum Car, laptop and benefits
09 Jun 2017
08 Jul 2017
Contract Type
Full Time
We are seeking an experienced Mitel Engineer for our client.

Key requirements:

You must have necessary skills on installation, programming & commissioning of MiVoice Office 250 solutions working with the client, projects and pre-sales teams and effective liaison with any 3rd parties.

Candidates must have a minimum of 4 years industry experience, be PABX and Network Hardware/Software Applications trained, IT Microsoft office proficient and PC literate, with experience of carrying out IP-based installations.

You should understand LAN/ WAN/SIP Fundamentals, preferably at CCNA or CTP level and possess an excellent thorough fault process mentality to correctly evaluate calls, together with self-reliance on their own technical abilities and knowledge.

Experience of managing escalations, working closely with the manufacturers to achieve a successful resolution. They should be able to demonstrate focused customer care skills, both on site and remotely, clear direction setting and a methodical work ethic.

Strong communication skills, be well presented with a flexible positive attitude and good proactive problem-solving skills. They require a good telephone manner, the ability to communicate verbally and in writing in a professional way and possess the ability to understand the point of view of other departments and put own point of view clearly. They should also be good at keeping other departments in the picture and flagging up potential problems.

Personal skills required

* The ability to work well in teams, be a pleasant/helpful/optimistic self-starter, requiring minimal supervision.
* Well-organised and strong on follow up.
* Punctual with a good attendance record.
* Strong on conflict resolution and problem-solving ability.
* A very capable mind-set and full ownership qualities to see a fault through to the end, with a desire to complete each issue to complete resolution and satisfaction even if this continues outside of your working timeframes.

Technical skills required

* MiVO 250 (Preferred)
* MiVO Applications Suite (Preferred)
* MiVB & associated applications (Secondary)
* Panasonic NS (Secondary)
* SIP & IP Routing knowledge
* VMWare/VSphere experience HP or Cisco routers & switches knowledge would be an advantage

LAN & WAN Fundamentals & Networking Experience