IT Co-Ordinator

Recruiter
ENS Recruitment
Location
Thurrock
Salary
£11 - £14/hour
Posted
09 Jun 2017
Closes
08 Jul 2017
Contract Type
Interim
Hours
Full Time
ENS is urgently seeking an experienced Technical Team Coordinator to assist our client based in Thurrock for 3 months.

SKILLS AND QUALITIES:

* Customer facing; empathise with users, good interpersonal skills, display active listening skills, polite telephone manner, courteous
* Logistical; articulate and methodical, analytical, numerate and literate, work well under pressure, good time management, good team worker, ability to multi-task.
* Personal attributes; punctual, tenacious, persevering, use initiative.
* Ability to concentrate for extensive periods of time to ensure detail and accuracy of incidents and service requests.
* To offer general guidance and advice to internal customers, which at times may be seen as complex for non IM&T Staff.
* To be able to work alone, and assign priorities accordingly to calls in line with our SLA's.
* To provide peer to peer support / escalation and also be a point of support for junior staff within the team.
* This role will provide an administrative support to the Technical Manager, Scheduling meetings with various teams / 3rd parties, booking available rooms/resources.
* To be present in the office when the Technical Manager is away from the office, and respond to the queries of peers.

TECHNICAL SKILLS:

* Ability to use Active Directory for account management and password resetting
* Richmond IT Service Management System knowledge/experience.
* ITIL awareness
* Understanding of Microsoft desktop operating systems and associated applications to deal with user queries/resolutions.
* Experience of remote fixes, via DameWare, RDP or other terminal services
* Ability to create of access/folder permissions, security groups, OU's and all other aspects within AD.
* Awareness of networking / server infrastructure technology.

Please note this role is to start immediately and will require employment references for the past 3 years.

If you have any questions, please contact Carmen Neagu at ENS Recruitment.

ENS Recruitment is an equal opportunities employer