Skill Centre Support Manager

Alderwood Education
Trafford Park
£24845 - £31056/annum
09 Jun 2017
08 Jul 2017
Contract Type
Full Time
One of Greater Manchester's largest providers of education, training and skills are looking for a Skills Centre Support Manager in Trafford Park. This role is available on a permanent basis with an annual salary of £24,845-£31,056.

You will be responsible for supporting the management team at the Greater Manchester SkillCentre in Trafford Park in maintaining a quality and supportive environment that allows our learners and staff to flourish and achieve.

You will lead on maintaining high standards of conduct across the SkillCentre and will support learners that face challenges and require additional supportive measures.

The successful candidate will act as the lead accountable person for learner conduct and behavioural challenges and will work with tutors and managers to identify and agree solutions and actions to support learner retention, achievement & progression.

Key Responsibilities -
* To support managers across the SkillCentre in proactively and robustly managing learner attendance and engagement on programme.
* To work collaboratively with centre staff to ensure that all learners and other customers receive the help, encouragement and practical support they need in order to achieve their goals.
* Support and direct tutors, when required, on effective classroom behavioral management techniques.
* To lead on and support centre staff in effectively applying the learner Disciplinary Procedure to deal with bad behaviour, poor attendance and persistent lateness.
* To lead on and support centre staff with the effective management of learner complaints & issues, applying informal resolutions as a first response when appropriate.
* Support staff and Curriculum managers with the development of the curriculum content and service delivery approach and timetable to support cost effective, quality delivery.
* Incorporate the company's health and safety and safeguarding arrangements for staff and customers in everything we do - leading by example at all times.
* Provide mentoring, advice and guidance as required for learners in order to sustain progress on programme and ensure positive outcomes.
* Supporting with teaching sessions when cover is required

Experience & Skills required -
* Teaching qualifications & IAG qualifications desired
* Knowledge in relation to the issues affecting individuals with multiple barriers to progressing to employment and sustained employment.
* Proven track record of working with learners from disadvancted backgrounds
* Proven track record of challenging unreasonable and challenge behaviuor culminating in greater client engagement and improved attendance, attitude and behaviour whilst on programme
* Experience in the guidance, advice & counselling environments.
* Developing relationships with learners of all ages

To apply for this position, candidates must be eligible to live and work in the UK