IT Support Analayst

Uxbridge Employment
Ealing, London
09 Jun 2017
08 Jul 2017
Contract Type
Full Time
Support Analyst


Fabulous company based in Ealing are now looking for an additional member for their IT Technical support team.

The successful candidate will be expected to provide all levels of first line technical support to internal staff across various UK locations. You will have the aptitude for working with applications and systems in order to provide analysis, diagnosis and problem resolution.

Key Duties

The day-to-day delivery of first-line support to the organisation

To be the first point of contact on the helpdesk

To provide IT support and preventative maintenance for all remote sites

To update helpdesk tickets with progress notes, detailing progress on each task for both the end user and other team members

To communicate with all relevant parties affected by any task in a timely, professional manner

To ensure the smooth running of all IT systems

To resolve complex hardware/software problems

To provide administration and support for Office 365, Exchange online

To provide support for MS Office 2016 and future versions

To perform installations, configurations, set up servers, workstations, and mobile devices

To take a pro-active approach to this job role, through monitoring the performance of systems and making regular routine inspections of installed equipment, taking corrective actions to prevent wider problems

To prioritise support and maintenance tasks in order to meet service level expectations

To provide suggestions for improvements to the IT Manager, based on user feedback and discoveries made on the ground, with a view to reducing recurring faults or improving the service provision

To ensure comprehensive documentation of procedures, and to ensure system documentation and support processes are regularly reviewed

To build and deploy new desktop/laptop/server/network equipment to the corporate environment, and carry out evaluations of new equipment

To be a team player and believe in a hands-on approach

To assist the IT Manager where required


Windows Server 2008/2012 R2


Microsoft Azure administration

Office 365 administration

Linux Ubuntu would be an advantage


Hands on technical experience

Windows Server, Active Directory, Exchange, Office 365, Exchange online skills

Excellent networking skills (DNS,DHCP,TCP/IP)

Have the ambition to constantly learn new skills and develop knowledge, with an understanding that study time outside of working hours may be required for career development

The ability to work alone using own initiative and manage support calls to a high standard

The ability to apply ITIL processes to the provision of IT support

Experience of providing IT support in a high pressure environment

• • An approach that builds professional rapport and trust with colleagues at all levels of the organisation

• • The ability to provide training to end users regarding working with the solutions provided

• • Good written and spoken communication skills, able to produce instructions and procedure documents, able to communicate clearly over the telephone or face-to-face and maintain IT department’s commitment to customer excellence

Salary: £26-28k