Spanish speaking Claims Handler

The Collinson Group
Haywards Heath, West Sussex
08 Jun 2017
08 Jul 2017
Contract Type
Full Time

We are currently looking for Claims Handlers to join our team in Haywards Heath. The role will be dealing with Travel Insurance Claims in Spanish

We pay a competitive basic salary and monthly incentive; provide excellent initial training and on-going support, as well as great place to work!


• To review claims in accordance with the policy wording and as defined by the Insurer.
• To provide comprehensive verbal and written advice on all aspects of Policy Wording in relation to cover and claims.
• To provide speedy telephone response to all calls to Claims Department giving clear and accurate advice to claimant
• Deliver a premium service with every call
• Assess all travel claims responding to customers in agreed timescales
• Obtain the relevant documentation from the customer
• Ensure all recovery aspects of claims are monitored and amounts due are obtained
• accurately input claims payments to either clients or third party suppliers into the system

Skills experience:

•Fluency in Spanish and English
• Experience in a customer facing role
• Proven experience in following set processes and procedures
• Insurance experience would be ideal
• Customer Service experience
• Knowledge of concepts such as Treating Customers Fairly

Person Specification:
• Collaborative
• Excellent attention to detail
• Results driven
• Ability to prioritise
• Customer focused
• Strong IT skills