Spanish speaking Claims Handler
We are currently looking for Claims Handlers to join our team in Haywards Heath. The role will be dealing with Travel Insurance Claims in Spanish
We pay a competitive basic salary and monthly incentive; provide excellent initial training and on-going support, as well as great place to work!
• To review claims in accordance with the policy wording and as defined by the Insurer.
• To provide comprehensive verbal and written advice on all aspects of Policy Wording in relation to cover and claims.
• To provide speedy telephone response to all calls to Claims Department giving clear and accurate advice to claimant
• Deliver a premium service with every call
• Assess all travel claims responding to customers in agreed timescales
• Obtain the relevant documentation from the customer
• Ensure all recovery aspects of claims are monitored and amounts due are obtained
• accurately input claims payments to either clients or third party suppliers into the system
•Fluency in Spanish and English
• Experience in a customer facing role
• Proven experience in following set processes and procedures
• Insurance experience would be ideal
• Customer Service experience
• Knowledge of concepts such as Treating Customers Fairly
• Excellent attention to detail
• Results driven
• Ability to prioritise
• Customer focused
• Strong IT skills