Support & Implementation Engineer

Quantum Aviation Solutions Ltd
Staines-Upon-Thames, Middlesex
08 Jun 2017
08 Jul 2017
Contract Type
Full Time

Job Purpose

An opportunity has arisen within an organisation that is focused on technology solutions and services which meet the specific needs of customer operations around the world. You will provide customer and internal teams with high quality and efficient technical support, for all deployments. You will maintain a proactive approach towards the correct implementation of process, ensuring the stability and effectiveness of Quantum's deliverables. You will also be required to join a 24/7 on-call roster, providing first point of contact to Customers.

Key Tasks

You will be expected to carry out a range of tasks associated with the provision of technical support to colleagues, customers and the delivery of services.

These will include but not be limited to the following tasks:

troubleshooting and resolving customer reported IT problems
Technical support services to Customers
Monitor and maintain various remote installations
Liaison with 3rd party software and hardware providers
Use helpdesk management tool to create and update incidents/problems as they occur
Occasional in-house IT support for UK and international offices
Participation in 24/7 on-call roster
Occasional International travel and onsite installation activities
Support installation projects
Perform system upgrades and patches

Desired skills and experience

Strong customer service focus and mentality
Strong oral and written communication skills
Proficient in MS Word, Excel, Visio
TCP/IP Networks experience - basic design, configuration, troubleshooting.
Experience in working with and installing Windows Servers and PC's
Exposure to SQL
Exposure to mobile technologies or electronics would be an advantage
Good problem solving skills
Should be resourceful and proactive in performing activities requested to ensure the required quality and timely delivery
Be able to pass a criminal record check to obtain airport passes