Adobe Outbound Sales Advisor - German speaking

Convergys UK LTD
Newcastle Upon Tyne, Tyne And Wear
08 Jun 2017
08 Jul 2017
Contract Type
Full Time

Adobe Outbound Telesales Advisor- Bilingual


£18,000 to £19,500 after 6 months (£22,000 OTE)

Newcastle upon Tyne

Full Time - 40hrs pw

Permanent - Monday to Friday

More about the role

As an Outbound Telesales Advisor, you’ll be an integral part of developing the direct business through winning new customers and migrating existing customer from their perpetual software to subscription based. As an Outbound Telesales Advisor, you’ll be working with business customers who currently use the software. You’ll be responsible for the whole sales cycle from qualifying the lead to placing the order in the system.

You’ll be working with the customer data from campaigns and leads, along with generating your own leads using market intelligence, proprietary tools and social media, you’ll then be calling out to these customers in specified markets, countries and languages, and manage the entire sales cycle within the CRM system. You’ll be using a consultative approach to sell bespoke solutions using sales and training material provided by the business.

Who we are looking for

We’re looking for you to have proven sales experience, ideally in B2B, but also B2C and you’ll have proven skills in developing an excellent customer experience throughout the sales cycle. You’ll be focussed on developing your knowledge and skills to ensure you are fully aware of the market you are working in and the products you are selling.

We’re looking for you to have proven excellent communication skills and the ability to provide customers with a truly partnering approach.

Go way beyond the call centre to create world-class customer experiences. When you work with us, you won’t just react when customers need help — you’ll help make Adobe products more intuitive in the first place.

What we will give you

You’re important to us, so we like to make sure we look after you. We’ll give you a competitive salary and bonus potential. Your paydays are fortnightly to help you throughout the month, which is a bit different from the norm.

We’ll give you a comprehensive 4-week training programme, to teach you everything you need to know and then we’ll continue to help and support you need to develop a long and rewarding career with us. All work and no play isn’t good as they saying goes, so we’ll give 28 days’ holidays which includes bank holidays and a variety of discounts through our online employee discount service, which are always helpful.

A bit about us

We’re one of the biggest players in the contact centre industry, with more than 130,000 people based across our 150 sites worldwide. In the UK, we’ve 10 sites, with two here in Newcastle with nearly 1000 people based across them. We’re a bunch of friendly, caring and fun-loving people who successfully manage billions of customer interactions each year. Here in the UK, we provide a range of sales, customer care and technical support services for a number of respected brands.

We are providing the support for the EMEA for Adobe, who are changing the world through digital experiences. Their creative, marketing and document solutions empower everyone — from emerging artists to global brands — to bring digital creations to life and deliver them to the right person at the right moment for the best results, so why not become part of this new team here in Newcastle.

Adobe doesn’t just innovate in technology. Join us to help Adobe’s customers make the most of their products. If you’re passionate about what you do and inspiring to those you meet, you might just be our kind of people person to become an Outbound Telesales Advisor.