Technical Support - 1st and 2nd Line

Recruiter
Outsource UK Ltd
Location
Swindon
Salary
£18000 - £24000/annum pension, bonus
Posted
08 Jun 2017
Closes
08 Jul 2017
Contract Type
Permanent
Hours
Full Time
1st and 2nd Line Technical Support

Our client is looking for a Technical Support Engineer with experience of working in an IT Support role. Based in their head office in Swindon, Wiltshire, there is the opportunity to use your existing skills and develop your technical knowledge.

Company Details

The Technical Support engineer role is an opportunity to bring your IT skills to a growing and dynamic company. They develop their own software and have become a market leader in their field. They do this by continuously innovating and listening to their customers.

Responsibilities of the Technical Support Engineer

Based within a small, friendly team, the role will be responsible for providing 1st and 2nd line support to both office and remote based staff. This will cover such issues as:

* Phone and email technical support
* Troubleshooting, logging and progressing hardware and software issues
* Deploying PCs, including new installations and the upgrade/decommissioning of equipment
* Installing and configuring software
* Carrying out routine planned maintenance and managed patch rollouts

Key Skills / personal traits required when applying for the Technical Support Engineer

* Experience of working in an IT Helpdesk environment
* Desktop and software support experience
* Knowledge of Microsoft suite of products, especially Windows 10 and Windows Server 2012
* Good TCP/IP experience
* Understanding of network fundamentals

Desirable attributes for the Technical Support Engineer

* It would be highly beneficial if you have experience of Exchange 2013 administration
* MCP Certification

Company Benefits

* Salary
* Bonus
* Pension
* 25 days Holidays
* Other benefits
* Career progression

The role is based at our client's head office in Swindon Wiltshire this is commutable from the M4 corridor, however, the client is based on a site where public transport is not easily accessed so it would be highly beneficial to have your own driving licence and access to your own transport.

If you are considering a move from your current role please apply online or if would like to find out about other opportunities please contact Mary Madigan on (url removed) or phone (Apply online only).

Do you know anyone who might be looking for a new role? You could benefit from our candidate referral scheme. Contact me on the above contact details for more information.

Outsource. Our People. Your Success.

Outsource UK is one of the country's largest and most successful independent recruitment consultancies, specialising in the IT, Digital, Financial Services and Engineering sectors.

We recruit talented people for contract and permanent opportunities, offer a consultative approach and have a reputation for providing a superior service to both clients and candidates.

The business focuses on building long lasting relationships based on reliability and trust. We do this by hiring and retaining a great team of recruitment consultants who listen and understand our client's and candidate's needs.

Please visit our website (url removed)