Support Developer

Aptus Recruitment Consultants Ltd
£20000 - £28000/annum Up to £28,000
08 Jun 2017
08 Jul 2017
Contract Type
Full Time
A specialist agency in Somerset are seeking a talented Support Developer to join their successful team. 
What you'll be doing
Sitting within the customer support team, the Support Developer takes responsibility for overseeing existing clients' websites and email - you'll essentially be the first port of call for any issues.
You'll be answering support calls and taking down full details of any issues reported by clients. Once diagnosed, you'll be tasked with fixing issues or deploying patches where you can, or escalating when necessary to second tier support.
You'll be handling multiple support requests at any one time and so will be expected to organise prioritise accordingly, while always ensuring communication with the client.
What experience you need
Problem-solving skills are essential to the Support Developer role and you'll need to be able to quickly diagnose technical problems with websites.
As such, we require a good grasp of both front-end and back-end technologies, such as PHP, MySQL, HTML, CSS, as well as experience working with integrations into payment gateways CRMs and ERPs.
As the role involves a high deal of customer facing duties, strong communication skills and a confident and calming nature are essential.
What you'll get in return
There's a basic salary offering of up to £28k, based on experience, and the opportunity to work in a fresh and forward-thinking agency. The company pride themselves in promoting an environment where you will always be learning new techniques and skills.

How to apply
If you're interested in this Support Developer job, please either apply through this job portal or send your CV and cover letter to (url removed). If you would like to chat about the role in more detail, please call Shaun on (Apply online only).
Aptus Recruitment provides services as an Agency and an Employment Business. 
Aptus Recruitment is a specialist recruitment company based in Exeter and operating throughout the South West, recruiting for Accountancy, IT Digital and Life Science vacancies at all level. For a confidential discussion about your next career move, please get in touch and speak to one of our highly experienced consultants. 
Due to a high level of interest, it may not be possible for us to respond to all applications. Therefore, if you do not hear from us within 3-5 days, please assume that your application was unsuccessful. No terminology in this advert is intended to discriminate