IT Support Analyst

Swansea, West Glamorgan
08 Jun 2017
08 Jul 2017
Contract Type
Full Time
IT Support Analyst - £26,000
Adecco - the world and UK leading recruitment consultancy - are proud to be work exclusively in partnership with a global blue chip organisation to recruit a qualified and experienced 2nd Line IT Support Analyst/Technician.

Our client operates a local distribution centre and this role is instrumental in providing efficient and effective second line IT support to approximately 200 users.

The job will involve:

* Working in a small IT team supporting our friendly administrative and warehouse staff with the server and desktop applications they use on a day to day basis
* Dealing with calls for service via email, phone or service desk app
* Providing timely and effective support to ensure user satisfaction and continuity of performance and productivity
* Putting in preventative measures to reduce recurrence of of issues

The successful candidate MUST have:

* General academic achievement at both GCSE and A level standards (or equivalent)
* BTEC (or equivalent) in an IT discipline
* Working knowledge and experience of:
* Microsoft Windows 7.
* Microsoft Windows Server 2003 and 2008.
* Problem solving bespoke applications.
* Competency with Visio / PowerPoint & other tools to aid clear documentation of process and work instruction.
* Ability to work to targets with reliability and limited supervision.
* Competency in verbal and written English communication.
* Experience of supporting and maintaining IT equipment, including: laptops, workstations, printers, and Radio Frequency peripherals.
* Capable of providing basic end-user training and instruction to improve computer operation.

The perfect candidate would IDEALLY have:

* ITIL Foundation Qualification
* Background in manufacturing / production / distribution / warehouse / logistics / industrial environment

Our client offers in return:

* A great place to work, with a friendly and fun working environment
* Competitive salary
* 25 days holiday + bank holidays, rising to 28 days over 5 years
* Opportunity to earn extra by joining on-call nightshift support rota

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.