Internal Technical Support Engineer - HVAC

Recruiter
Thornhvac Ltd
Location
Dudley
Salary
£25000 - £33000/annum Company Benefits
Posted
08 Jun 2017
Closes
08 Jul 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Leading Engineering/Building Services company are seeking an Internal Technical Support Engineer - HVAC, to provide assistance to internal & external customers.

Based in their office near Dudley, the company are offering a basic salary between £25-33k dependent on experience + company benefits.

THE COMPANY - INTERNAL TECHNICAL SUPPORT ENGINEER - HVAC

A global group who are renowned for their continuous training and development. For those with the right aptitude and skills, they nurture talent & will promote from within where possible.

THE ROLE - INTERNAL TECHNICAL SUPPORT ENGINEER - HVAC

*Liaising with the R&D department on product issues, and to provide them with customer feedback.
*Providing technical assistance to external customers over the phone and by email.
*Dealing with a range of technical issues to include: installation problems, guidance on individual parts, wiring issues, programming controllers etc.
*Assisting with technical documentation & written manuals - both with new products, and product updates.

THE PERSON - INTERNAL TECHNICAL SUPPORT ENGINEER - HVAC

Essential

*IT literacy
*Excellent communication skills, with a focus for customer service.
*Electrical qualifications/experience. Ideally, this will be in the form of a BTEC or C&G.

Desirable

*Experience with AutoCAD or InDesign would be a distinct advantage.
*Previous HVAC experience would be advantageous.

THE PACKAGE - INTERNAL TECHNICAL SUPPORT ENGINEER - HVAC

Basic up to c£33,000, with additional company benefits to include 26 days holiday ( + Bank Holidays), contributory pension scheme after qualifying period & early finishes on a Friday.

THE LOCATION - INTERNAL TECHNICAL SUPPORT ENGINEER - HVAC

Based in their offices near Dudley. Relevant locations include: Dudley, Stourbridge, Halesowen, Kidderminster, West Bromwich, Wolverhampton, Birmingham and surrounding areas